Member Experience Team Leader
Caisse Desjardins de la Chute-Montmorency-Île-d'Orléans
Shape exceptional member experiences at Desjardins through team leadership, service quality, business relationships, and financial services management.This Market Development Manager leads employees dedicated to members and clients in a specific business line. You oversee service quality, provide coaching and recommendations, and build long-term relationships. You also support competitive service development, partnerships, and performance monitoring while upholding Desjardins’s cooperative values.Key Responsibilities:
Manage member and client experience qualityBuild long-term business relationships in your business lineCoach employees and develop their skillsPromote team synergy and change managementStrengthen Desjardins’s community presence and brandRequirements:
Bachelor's degree in a related fieldMinimum eight years of relevant experienceFrench-language knowledge is requiredStrong customer focus and engagementAbility to develop talent and manage teamsUse member-focused leadership, coaching, and relationship management skills to guide high-quality service at Desjardins.
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Manage member and client experience qualityBuild long-term business relationships in your business lineCoach employees and develop their skillsPromote team synergy and change managementStrengthen Desjardins’s community presence and brandRequirements:
Bachelor's degree in a related fieldMinimum eight years of relevant experienceFrench-language knowledge is requiredStrong customer focus and engagementAbility to develop talent and manage teamsUse member-focused leadership, coaching, and relationship management skills to guide high-quality service at Desjardins.
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Vacancy posted 1 hour ago
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