Client Service Manager

Internal Posting Date:
November 2nd, 2026Internal Closing Date:
November 6th, 2026External Closing Date:
December 4th, 2026This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin health care and non-healthcare contracts in Toronto, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program;
and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.Job DescriptionAssists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group
Develops implements, maintains and evaluates the security programs for Paladin’s contracts
Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met
Takes ownership of staff and client issues and supports the timely response to both groups
Develops and maintains excellent relationships with the clients in the portfolio
Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations
Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date
Qualifications3-5 years of industry experience in a leadership position is considered an important asset
Class G Driver’s License is required
Excellent interpersonal and communication skills
High level of professionalism
Ability to write comprehensive reports and maintain proper records
Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy
Must have strong leadership, social interaction and organizational skills
Proficiency in Microsoft Office software
Ability to write and present proposals to large organizations
Why choose Paladin?Industry-leading culture focused on people and service excellence.
Opportunities for growth and internal promotion.
Collaborative and supportive leadership environment.
Professional development and certification support.
Great Place To Work Certified 2026
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