Order Management Professional

Order Management Professional
Oakville, Ontario | Full-Time Contract
Customer Service / Order Management | Intermediate | Hybrid

Position Type

Full-Time Contract (potential for permanent conversion)

Location

Oakville, Ontario

Schedule

Hybrid (approximately 3 days on-site)

Compensation

Competitive, based on experience

Experience

2+ years in order management, sales, logistics, or a related field

Language

English

About GrizzlyTrek Group Ltd.

GrizzlyTrek invests in our people, relationships, and partners, ensuring motivated and ready-to-work individuals meet job opportunities that foster lasting success. We work across Canada in mining, construction, oil and gas, turnarounds, and shutdowns. Dedicated to sustainable employment, we emphasize career opportunities and empowerment for Indigenous communities across Canada. Join us and contribute to building a more inclusive future.

The Role

GrizzlyTrek is seeking one Order Management Professional to join our value-added client's team in Oakville, Ontario. This is a full-time contract position with strong potential for permanent conversion, supporting spare parts operations for steam turbine and compression product lines.
This is a complex, industrial-facing role rather than a traditional call center position. You will facilitate Canadian client requests for spare parts, managing orders end-to-end from quotation through processing to delivery, while acting as a key liaison between aftermarket customers and internal factories. Independence, problem-solving, and strong organization are essential to success.

What You'll Do

• Manage and enter customer parts requests in SAP, including providing spare parts quotations directly to clients, executing client purchase orders, and managing inquiries
• Perform daily SAP order entry and transactions for your assigned portfolio
• Manage orders end-to-end, from quotation through processing and expediting to delivery
• Act as a liaison between Compression and Steam aftermarket customers and internal factories
• Provide pre-sales and post-sales support, coordinating quotations, ordering, logistics, and production activities
• Communicate extensively with clients and internal teams across sales, supply chain, and logistics via email, phone, and Teams
• Work with technical documentation such as drawings, tracking orders and resolving issues as they arise
• Manage high-volume, detailed administrative and operational tasks with accuracy

What You Bring

• North American Bachelor's degree or diploma in business, marketing, or a similar field
• 2+ years of experience in international sales or marketing, order management, logistics, project management, or a related field
• Knowledge of business, financial, and operational processes
• Effective communication and organizational skills
• A high level of critical thinking, with the ability to resolve high-impact, complex, and cross-functional problems
• A self-starter who is highly professional, flexible, and solutions-oriented
• Ability to effectively prioritize workload in a fast-paced environment
• Legally authorized to work in Canada without the need for current or future employer-sponsored work authorization

Preferred Qualifications

• Experience with SAP
• Familiarity with customs import and export regulations
• Proficiency in contract language, supply chain processes, and repair processes
• Technical aptitude, including the ability to read drawings
• Knowledge of international shipping and Incoterms
• Strong Excel and Microsoft Office skills
• Background in supply chain, logistics, order management, or industrial environments

Work Environment

• Hybrid schedule with approximately 3 days on-site in Oakville, Ontario
• Complex, industrial-facing role supporting steam turbine and compressor operations
• Highly collaborative and transparent team culture
• Ongoing coaching, development, and regular growth discussions

What We Offer

• Full-time contract with strong potential for permanent conversion
• Hybrid schedule based in Oakville, Ontario
• Heavy investment in training, with ongoing coaching and development
• Competitive compensation based on experience and qualifications
• Opportunities for overtime based on operational requirements
• Life insurance: $100,000 employee / $10,000 spouse / $5,000 per child
• AD&D insurance with critical illness and cancer coverage
• Extended health care: drugs, hospital, hearing, orthotics, nursing
• Paramedical services: chiro, physio, massage, mental health (annual coverage)
• Vision care: glasses, contacts, laser surgery, and exams
• Dental care: 80% basic ($2,500), 50% major ($2,500), $2,500 ortho for children
• Travel insurance: up to $5,000,000 per incident (trips up to 90 days)
• Ongoing training and career development support

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