Chef Méthode Support / Head Of Support Methods

Job DescriptionDo you have technical support experience, have worked in the aerospace industry, and want to evolve and develop new skills? This position is for you!
OverviewThe A220 commercial aircraft program is seeking a Technical Support Manager for the A220 Line A to join our Technical Support team based in Mirabel (Quebec, Canada), where you will work jointly with the technical support team and production managers.
You will be part of the TSFS (Technical Support) team responsible for handling technical issues that fall outside the direct control of operators and Front‑Line Managers (FLMs), while focusing on identifying, analyzing, and resolving recurring technical challenges. Providing an end‑to‑end (E2E) perspective at the shop floor level within the production team is a crucial aspect of the role.
Responsibilities
Lead a team of approximately 25 people (employees, temporary staff, and Work Packages).
Drive OPEX/CAPEX budgets, budgetary control, and resource capacity planning.
Guarantee compliance with legal and airworthiness requirements (POA approval maintenance) as well as brand image standards.
Maintain the team's technical skill levels despite staff turnover (in connection with the ME Academy).
Manage Manufacturing Engineering (ME) support for the A220 production line (FAL Line A in Mirabel).
Resolve recurring and complex technical issues escalated by the workshop.
Optimize operational processes, planning, and production control to achieve Industrial Excellence.
Deploy performance‑improvement plans (ramp‑up, cycle reduction, cost convergence).
Ensure the performance of the line‑balancing process (Synchronized Line Balancing – SLB) and support the Run @ Rate (View email address on ca.hrm.tc) exercise.
Supervise work orders and technical modification requests per station.
Coordinate improvements related to tooling (J&T), maintenance, and plant layout.
Support digital transformation by introducing new digital tools and eliminating roadblocks.
Represent the voice of the Head of ME to the tour directors (CDTs) and ensure the link with the Airbus ME community in Europe.
Foster cross‑functional synergy with key stakeholders (Tooling, Maintenance, Logistics, Ground Tests, etc.).
Share best practices within the A220 program to ensure consistency of operations.
Instill the Airbus project‑management culture (LBIP process, OP commitments).
Qualifications
Academic or technical background in aerospace and/or management with approximately ten (10) years of experience.
Leadership, judgment, flexibility, and the ability to work with minimal supervision.
Successfully managed technical projects to ensure the optimal industrialization of a product.
Strong interpersonal skills.
Awareness of compliance risks and a commitment to act with integrity.
Benefits
Financial Benefits:
Attractive salary, annual bonus, collective insurance plan, pension plan, and stock purchase plan.
Work/Life Balance:
Hybrid work policy (based on operational needs), on‑site cafeteria, and highly competitive leave policy.
Well‑being / Health:
Employee Assistance Program (EAP), discount program, on‑site medical service, public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling app.
Personal Development:
Numerous growth opportunities and training possibilities (over 10,000 freely accessible e‑training courses), certifications, accelerated development programs, national and international mobility.
Company InformationCompany: Airbus Canada Limited Partnership
Contract Type: Permanent
Experience Level: Professional
Job Family: Leadership
Equal Opportunity StatementAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.
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