Guest Communications Design Manager

Shape guest communications for Rocky Mountaineer and Canyon Spirit in Vancouver, using exceptional writing, editing, and content development skills.As Guest Experience Communication & Design Manager, you will deliver pre-travel and in-travel communications across both brands. You will translate operational and product information into clear, accurate, accessible, and brand-aligned content. Collaboration spans Operations, Marketing, Brand, Product, Technology, and Guest Experience Centre teams.Key Responsibilities:
Deliver guest communication strategies across pre-travel and in-travel touchpointsManage communication inventories, calendars, templates, and content governanceDevelop confirmations, itineraries, guides, instructions, and safety materialsCreate automated email programs through Salesforce Marketing CloudOversee maps, menus, signage, onboard, and digital collateralRequirements:
Five or more years in guest or customer communicationsExceptional writing, editing, clarity, accuracy, and accessibility skillsExperience managing email journeys and printed or digital collateralExperience with CRM or marketing automation platformsDegree, diploma, or equivalent related communications experienceBring guest communications, content governance, and design coordination expertise to Armstrong Collective’s travel brands in Vancouver.
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