Guest Communications Design Manager

Shape guest communications and design for Rocky Mountaineer and Canyon Spirit from Vancouver in a hybrid, full-time management role. Use clear writing and content expertise.Reporting to the Senior Manager, Guest Communication & Engagement, this manager develops pre-travel documents, guest emails, and in-travel collateral. The work supports guests from booking through journey completion across Armstrong Collective brands. Collaboration spans Operations, Marketing, Brand, Product, Technology, and external partners.Key Responsibilities:
Deliver guest communication strategies across pre-travel and in-travel touchpointsManage communication inventories, calendars, templates, and content governanceDevelop confirmations, itineraries, guides, instructions, and safety materialsBuild and deploy automated email communications with cross-functional partnersOversee collateral, performance metrics, vendors, and communication improvementsRequirements:
Five-plus years in guest, customer, content, or marketing communicationsExceptional writing, editing, accessibility, and brand consistency skillsExperience managing email journeys and printed or digital collateralExperience with Salesforce Marketing Cloud or similar automation platformsDegree, diploma, or equivalent experience in a related fieldBring guest-first communication, content governance, email expertise, and design coordination to Armstrong Collective’s Vancouver team.
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