Guest Service Agent
$17.45 per hourFull-time, Part-time
Holiday Inn Express
The Holiday Inn Express Saskatoon Centre is looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service, and helpful guidance reassures guests theyve made the right choice to stay with us. To deliver a great guest experience a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
At the Holiday Inn Express our job is to bring the joy of travel to everyone. Thats where you come in. When youre part of the InterContinental Hotel Group (IHG) brand youre more than just a job title. We are looking for exceptional people to provide outstanding service, and True Hospitality to our guests. Duties and Responsibilities Welcome guests in a friendly, prompt and professional manner, recognizing IHG Rewards Club Members as well as returning guests Check guests in, issue room keys, provide information on hotel services and room location Answer phones in a prompt and courteous manner Answer, record and process all guest calls, messages, requests, questions or concerns Take action to solve guest problems/complaints using appropriate service recovery guidelines Routinely book guest reservations for individuals and/or groups Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Qualifications and Requirements High school diploma/Secondary qualification or equivalent One-year front desk/guest service experience strongly preferred Proficiency in Micros Opera preferred Must speak fluent English Ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight, including weekends)Vacancy posted 3 days ago
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