EV Charging Field Engineer - On-Site Autonomy & Travel

Reports To: Sr. Technical Support Manager

Base Salary Range: $80 – 90k including company car (Final compensation commensurate with experience and qualifications)

Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.

The EV Charging Field Service Engineer is an energetic, self-directed problem solver and a key member of the site operations team at IONNA. You will work independently in the field and remotely, interfacing with our Call Center, Tier 2 technical support team, and hardware manufacturers/partners to troubleshoot and resolve EV charging station issues (A Hybrid concept). This role requires someone who thrives without direct supervision, takes initiative, and consistently drives issues to resolution. The ideal candidate will be comfortable with both hardware and software technologies and is able to execute effectively against demanding SLAs.

What You'll Do

Execute onsite maintenance and repair of IONNA's EV charging hardware and supporting power systems.

Perform recurring site health checks across your service territoryto proactivelyprotect the customer experience.

Partner with field service coordinators to prioritize and execute repairs and site checks that meet SLA commitments.

Operate autonomously in the field, managing your own travel, parts inventory, and service priorities.

Complete Field Service Reports accurately and on time.

Troubleshoot equipment failures to root cause and recommend corrective actions that prevent recurrence.

Provide onsite support to our facilities and commissioning teams as needed.

Key Performance Indicators (KPIs):

• Onsite resolution < 3 hours
• Yield 95%

What You'll Bring

Aminimumof3 years of experience in a field service role.

Break/fix and commissioning training on comparable equipment.

Working familiarity with electrical and electronic concepts and their practical application.

Ability to achieve andmaintainIONNA EVSE partners' break/fix and commissioning certifications.

Comfort with computer-based tools, including the MS Office suite and at least one cloud-based ticketing system such as Salesforce.

A critical, analytical approach to troubleshooting and a genuine passion for solving customer issues.

A winning attitude and a demonstrated sense of extreme ownership.

Willingness to travel approximately 80% of each month to IONNA locations, including regular overnight stays depending on site location.

Willingness to serve in an after-hourson-call rotation on a periodic basis.

A valid driver's license and a driving record that meets IONNA's insurability standards.

Nice to Have

Prior experience in e-mobility or EV charging infrastructure.

EVITP certification.

Experience supporting Tier 2 technical escalations or working closely with support engineering teams.

Familiarity with OCPP-connected equipment, networked payment terminals, or remote diagnostics tooling.

Safety and Electrical Qualification

Work safely on and around energized AC and DC equipment, including medium-voltage service equipment,in accordance withNFPA 70E and IONNA safety policy.

Apply lockout/tagout (LOTO) procedures correctly and consistently on every applicable task.

Select, inspect, and wearappropriate arcflash and shock PPE for the task and incident energy level.

Complete and maintain NFPA 70E and any site- or partner-required safety training; qualified-person statusPhysical Requirements and Work Conditions

Work outdoors in all seasons and weather conditions, including heat, cold, wind, and precipitation.

Lift and carry up to 50lbsunassisted, andmove heavier components with lifting aids orassistance.

Stand, walk, kneel, crouch, and work in confined or awkward positions for extended periods.

Climb ladders and work atheight, andsafelyoperatehand and power tools.

Drive extended distances between sites andmaintaina stocked service vehicle.

Wear required PPE, including safety footwear, eye protection, gloves, and arc-rated clothing.

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.

We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

Which of the following best describes your current work authorization status in the U.S.? A) U.S. Citizen B) Lawful Permanent Resident (Green Card Holder) C) Other (Requires Visa Sponsorship)

What is your highest level of education and relevant experience in Field Service? A) Associate degree or military experience with at least 3 years of relevant field service experience B) High School Diploma with at least 5 years of relevant field service experience C) Bachelor’s degree or higher with relevant experience D) Other

Which of the following best describes your familiarity with electrical/electronic concepts and applications? A) Expert level, with formal training and certifications B) Proficient level, with several years of hands-on experience C) Beginner level, with some basic understanding D) No prior experience or knowledge

To what extent are you familiar with cellular and Wi-Fi network communications fundamentals? A) Not familiar at all B) Basic familiarity C) Moderate familiarity D) Very familiar E) Expert level F) Familiar with Wi-Fi only G) Familiar with cellular only H) Academic knowledge only I) Professional level

To what extent have you troubleshot and resolved technical issues involving electronics or electrical/mechanical equipment? A) Extensive experience B) Moderate experience C) Limited experience D) No experience

Within your work experience, which service tasks have you performed? A) Installation and commissioning of equipment/systems B) Maintenance, repairs, and basic troubleshooting C) Engineering consultations and advanced technical services D) All of the above – installation, maintenance, engineering services across the entire product/service lifecycle

Which of the following systems have you used for service reporting or ticket management? A) Salesforce B) Zendesk C) Other cloud-based ticketing systems D) None

Which of the following best describes your proficiency with MS Office Suite? A) Advanced B) Intermediate C) Basic D) None

Are you comfortable working independently and traveling approximately 80% of the time (including overnight stays)? A) Yes, I am fully comfortable with this requirement B) Yes, but with some limitations C) No, I prefer minimal travel

Are you willing to be “on call” after normal working hours on a periodic basis? A) Yes B) No

To what extent have you worked on call in your current or previous roles? A) Frequently – I have extensive experience being on call B) Occasionally – I have some experience being on call C) Rarely – I have minimal experience being on call D) Never – I have no experience being on call

How comfortable are you with working weekends and on short notice for customer escalations? A) Very comfortable B) Somewhat comfortable C) Not comfortable