it operations service delivery manager.

Seeking a Global IT Operations Manager to drive a major digital transformation. In this highly visible role, you will navigate a matrix environment to shift operations from reactive to a proactive, AI-driven model. This isn’t a hands-on engineering role; we need a strategic leader who understands how to leverage technology, implement ZeroOps principles, and hold vendors strictly accountable to elevate global service delivery from where it is today to where we are going.

Advantages
Lead True Innovation: Pioneer an AI-driven "Zero Service Desk" using Agentic AI and SRE models.
High Visibility: Report directly on global health and ROI to the Senior Leadership Team.
Strategic Impact: Move past traditional IT to shape the future of global operational excellence.

Responsibilities
Vendor Governance: Lead global managed service providers, ensuring strict SLA accountability.
AI Transformation: Drive autonomous workflows, AIOps, and proactive incident prevention.
Matrix Leadership: Act as the single point of accountability for global IAM, Desk, and Infrastructure.

Qualifications
10+ years in IT Operations/Service Delivery; 3+ years leading complex, global scopes.

Proven matrix management skills and deep experience holding strategic vendors accountable.
Implementation experience with AI-driven service platforms (e.g., ServiceNow Assist, Moveworks).

Summary
Ready to transform global IT? Apply today to lead our operational future. Please note that due to high volume, only qualified candidates will be contacted by a recruiter for next steps.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more