Director, Application Delivery & Support

About UsAt CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.
About UsAt CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.
Who We AreAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position DetailsWhat You Will Do
Own end-to-end delivery of digital, mobile, roadside, membership, travel, and enterprise application initiatives
Establish and execute application roadmaps aligned with business objectives
Lead Development Managers and technical teams responsible for design, development, testing, deployment, and continuous improvement
Ensure high-quality delivery through strong governance, release management, and delivery practices
Lead production support and application operations across Club technology platforms
Establish service management processes including incident, problem, change, and release management
Define SLAs, operational KPIs, monitoring, alerting, and escalation procedures
Lead major incident management and executive communications during service disruptions
Lead modernization of legacy platforms and migration to cloud-native architectures
Promote adoption of modern technologies including cloud, containers, microservices, APIs, event-driven architectures, and AI-enabled capabilities
Guide application architecture decisions to ensure scalability, security, performance, and maintainability
Oversee modernization roadmaps, technical debt reduction, and platform lifecycle management
Provide strategic oversight for enterprise integrations, APIs, middleware, and event-driven solutions
Ensure integration platforms support business growth, reliability, and interoperability requirements
Ensure compliance with security, privacy, accessibility, and governance requirements.
Establish resource plans and portfolio investment strategies, developing and managing operating and capital budgets
Manage strategic vendor relationships, contracts, statements of work, and service providers
Ensure strong governance over external partners and managed service providers
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are
Bachelor's degree in Computer Science, IT, Engineering, or a related discipline
Master's degree in IT, Business Administration, or related field is considered an asset
12+ years of progressive IT experience in application development, delivery, and support
5+ years of leadership experience managing managers and multi-disciplinary technology teams
Proven experience leading enterprise application portfolios
Experience managing digital platforms, mobile applications, APIs, integrations, and customer-facing solutions
Strong experience with cloud-native and container platforms such as OpenShift and Kubernetes
Experience with DevOps, CI/CD, observability, and automated testing
Experience managing technology budgets, vendor agreements, and transformation programs
Experience supporting business-critical 24x7 environments
Experience with modern development technologies including: React, Next.Js, Java, Spring Boot, REST APIs, Microservices, BFF Architecture
Preferred Certifications
PMP, ITIL, SAFe or Agile certifications, Microsoft Azure Certifications, AWS or Google Cloud Certifications, TOGAF or Architecture certifications, CISSP or Security-related certifications
Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
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