Operational Excellence Manager Insurance
Guardian Ambulance
Lead operational excellence at Medavie through quality auditing, decision calibration, and strategic projects supporting Life and Disability operations.The Manager, Operational Excellence & Strategic Projects leads high-impact initiatives across insurance operations. This permanent role guides quality analysts and cross-functional projects from concept through implementation. It improves service quality, employee capability, customer outcomes, and operational effectiveness through disciplined review and collaboration.Key Responsibilities:
Establish and lead the Quality Audit & Decision Review TeamDevelop decision-review methodologies, scoring frameworks, and calibration processesIdentify trends, risks, coaching opportunities, and systemic issuesProvide leadership reporting and actionable improvement recommendationsLead Life and Critical Illness SpecialistsRequirements:
Post-secondary education or equivalent education and experienceExperience leading cross-functional projects and process improvementsExperience in change management and stakeholder engagementKnowledge of disability management, insurance operations, and claim adjudicationExpertise in quality assurance and decision quality calibrationApply operational leadership, insurance expertise, and quality assurance skills to improve decisions, services, and customer outcomes at Medavie.
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Establish and lead the Quality Audit & Decision Review TeamDevelop decision-review methodologies, scoring frameworks, and calibration processesIdentify trends, risks, coaching opportunities, and systemic issuesProvide leadership reporting and actionable improvement recommendationsLead Life and Critical Illness SpecialistsRequirements:
Post-secondary education or equivalent education and experienceExperience leading cross-functional projects and process improvementsExperience in change management and stakeholder engagementKnowledge of disability management, insurance operations, and claim adjudicationExpertise in quality assurance and decision quality calibrationApply operational leadership, insurance expertise, and quality assurance skills to improve decisions, services, and customer outcomes at Medavie.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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