Enterprise Policy & Knowledge Governance Manager

We are currently seeking an Enterprise Policy & Knowledge Governance Manager to join our team.

The Enterprise Policy & Knowledge Governance Manager is accountable for the governance, quality, and lifecycle management of Tru Cooperative Bank’s enterprise policy and procedure ecosystem, including oversight of the SharePoint-based policy environment and the business governance of Policy and Procedure Copilot Studio agent(s). The role ensures enterprise policies and procedures are clear, current, controlled, findable, and auditable, supporting risk governance, regulatory readiness, and consistent execution across the organization. The Manager provides enterprise leadership for policy standards, document control, publishing workflows, and adoption, and leads policy and procedure harmonization associated with credit union integration. The Manager partners closely with Operational Risk, Compliance, Legal, People and Culture, Credit, Finance, and IT, and provides enterprise-wide guidance and advisory support to policy owners and procedure authors, strengthening governance discipline, clarity of accountability, and organizational understanding of policy requirements.

Here’s what would be included as a part of your typical day

• Enterprise Policy Governance: Oversees the enterprise policy governance framework, including taxonomy, document hierarchy, and end-to-end lifecycle requirements. Establishes review cycles, standards, and monitoring practices to ensure policies and procedures remain current, aligned with risk and control expectations, and consistently applied across the organization. Guides and coaches policy owners and procedure authors.
• Systems & Information Management: Oversees the SharePoint policy environment as the official system of record. Ensures effective information architecture, metadata standards, controlled workflows, retention, and search functionality. Partners with IT and Risk to ensure content is controlled, accessible, and auditable.
• Copilot Studio policy/procedure agent oversight (business owner). Acts as the business owner for policy and procedure Copilot Studio agent(s), defining use cases, governance standards, and adoption strategy. Owns the knowledge supply chain, refresh cadence, quality monitoring, and continuous improvement in partnership with IT.
• Technical, corporate, and policy writing assurance. Champions enterprise-wide policy and procedure drafting standards. Develops and maintains templates, writing standards, and quality requirements, and provides editorial review and quality assurance for enterprise and high-impact documents.
• Program Delivery & Risk Reduction: Leads policy and procedure initiatives, including enterprise refresh programs, taxonomy improvements, and workflow enhancements. Ensures initiatives are delivered effectively and support consistent execution, operational efficiency, and reduction of operational risk.
• Integration & Change Management: Leads policy and procedure harmonization activities related to credit union integrations. Oversees discovery, gap analysis, disposition decisions, migration into SharePoint, Copilot knowledge alignment, and readiness reporting to support operational continuity and regulatory expectations.
• Measurement & Reporting: Develops and maintains reporting on policy currency, lifecycle timelines, content usage and findability, Copilot agent performance, and integration progress. Provides regular insights to improve governance effectiveness and reduce risk.

Required Skills, Experience & Qualifications

• Bachelor’s degree in a related discipline or a combination of equivalent experience and education
• 5 years’ experience in enterprise policy governance, operational risk documentation, compliance, or content leadership within a regulated environment.
• Demonstrated ability to lead and influence across multiple teams and functions.
• Strong experience using SharePoint as a governed enterprise content and document management platform.
• Experience partnering with IT on governed knowledge, documentation, or digital enablement tools preferred.
• Experience supporting policy and procedure harmonization or organizational integration initiatives preferred.
• Enterprise policy and risk governance leadership
• Policy and procedure writing and standards expertise
• Strong stakeholder engagement and influencing capability
• Sound judgment and decision‑making in regulated environments
• Structured planning, delivery, and program discipline
• Change leadership and adoption enablement
• Digital and knowledge governance fluency, including governed use of AI tools
• Advanced policy and procedure drafting, editing, and content quality assurance
• Enterprise document control, versioning, and records management expertise
• SharePoint information architecture, metadata, and content governance capability
• Experience governing enterprise knowledge platforms and AI‑enabled tools within controlled frameworks
• Strong facilitation skills for workshops, working groups, and governance forums
• Analytical ability to identify content gaps, duplication, and remediation priorities based on risk
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures .

What’s in it for you

First, we strive to make our team members feel genuinely rewarded. You’ll have:

• Mental health coverage and resources
• Customizable health benefits, as well as topped-up parental leave
• Performance-based compensation, employee banking advantages and group RRSP matching
• Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity!

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At Tru Cooperative Bank, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on Tru Cooperative Bank.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.