Sales Manager - Pilates Boutique

Our client is a globally recognized Pilates franchise offering high-quality, accessible reformer-based fitness classes for all experience levels. With a strong focus on community, wellness, and results-driven training, the brand combines modern studio design, certified instructors, and a welcoming environment to help members build strength, mobility, and confidence through Pilates.

Position Overview:

The Sales Manager will oversee the sales operations of multiple Pilates studio locations within Langley and Abbotsford, BC. This role is responsible for driving revenue growth, developing sales strategies, managing a team of sales/front desk professionals, and ensuring an exceptional customer experience across all studios.

Key Responsibilities:

Sales Strategy & Execution:

• Develop and implement effective sales strategies to achieve regional sales targets.
• Analyze market trends and competitor activities to identify growth opportunities.
• Monitor and evaluate the performance of sales initiatives and adjust strategies as needed.

Team Management:

• Recruit, train, and manage sales staff across multiple locations.
• Set performance goals, conduct regular performance reviews, and provide coaching and development opportunities.
• Foster a positive and motivated team environment.

Customer Relationship Management:

• Build and maintain strong relationships with existing clients and key accounts.
• Address customer concerns and feedback promptly to ensure satisfaction and retention.
• Implement programs to attract new clients and enhance the overall client experience.

Sales Reporting & Analysis:

• Track and report on sales performance metrics, including revenue, customer acquisition, and retention rates.
• Prepare and present regular sales reports to senior management.
• Use data-driven insights to optimize sales strategies and improve performance.

Marketing & Promotion:

• Collaborate with the marketing team to design and execute regional promotional campaigns and events.
• Ensure alignment between sales and marketing efforts to maximize impact and reach.
• Planning and attending grassroots events to yield new prospects.

Operational Oversight:

• Ensure consistency in service quality and studio operations across the region.
• Oversee inventory management and coordinate with studio managers to meet operational needs.

Requirements

• Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
• Proven experience in sales management, preferably in the fitness or wellness industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in sales software and CRM systems.
• Ability to analyze data and make informed decisions.
• Flexibility to travel between studio locations within the region.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Employee discounts on studio memberships and products.