Overnight Incident Response Manager — $45-$55 p/h INC - Contract
$45 - $55 per hourCorGTA
Role: Incident Response Manager
Rates: Up to $55.00 p/h INC
Location: Remote (GTA Located)
Structure: 35 hours per week standard, ability to bill up to 40 hours per week
CorGTA is recruiting an for an Incident Response Manager to provide after-hours operational coverage for a major enterprise organization.
This position is well suited for someone with 2-5 years in Incident Management, IT Operations professional, or IT Service Management specialist seeking a flexible engagement outside traditional business hours.
The successful candidate will lead the coordination of major technology incidents, bringing hands-on incident coordination requiring strong judgment, urgency, communication skills, and composure during high-impact situations.
Potential Coverage Models
The final support model is currently being evaluated. Candidates may be considered for one or more of the following coverage windows:
Evening shift: approximately 5:00 p.m. to 12:00 a.m. Eastern Time
Overnight shift: approximately 1:00 a.m. to 8:00 a.m. Eastern Time
Weekend and statutory holiday on-call coverage
Average incident volume is expected to be fewer than one incident per shift. When an incident occurs, the typical duration is approximately one to three hours, depending on its complexity and severity.
On-call resources must be available to acknowledge and respond to an incident within approximately 15 minutes.
Key Responsibilities
Lead and coordinate the response to major technology and operational incidents
Establish and manage incident bridges with internal technology teams, business stakeholders, vendors, and external support partners
Assess incident severity, business impact, urgency, and required escalation paths
Ensure the appropriate technical teams and decision-makers are engaged quickly
Maintain clear, timely, and accurate communication throughout the incident lifecycle
Provide incident updates to senior leaders and executive stakeholders
Track actions, decisions, ownership, risks, and service-restoration progress
Coordinate vendor and third-party support when required
Ensure incidents are documented accurately in the applicable IT service-management platform
Create and assign root-cause-analysis tickets following major incidents
Support a structured handoff to daytime operational and problem-management teams
Contribute to the development of a reliable new after-hours incident-support model
This role will not be responsible for completing the full root-cause analysis or owning longer-term problem-management activities during regular business hours.
Required Experience
2-5 years of previous experience in Major Incident Management, Incident Response, IT Operations, or IT Service Management
Experience coordinating high-priority technology incidents in a complex enterprise environment
Strong understanding of ITIL-aligned incident, escalation, and problem-management practices
Experience leading technical incident bridges and coordinating multiple support teams
Strong executive, stakeholder, and business communication skills
Ability to communicate technical issues clearly to non-technical audiences
Experience working with vendors and third-party technology partners
Ability to remain calm, organized, and decisive during urgent or high-impact incidents
Strong documentation, prioritization, and follow-through skills
Ability to meet a 15-minute after-hours response requirement
Availability for consistent evening, overnight, weekend, and some holiday coverage
Preferred Qualifications
ITIL certification or comparable IT service-management training
Experience working within a large retail, financial-services, telecommunications, or other complex enterprise environment
Familiarity with ServiceNow or a comparable ITSM platform
Previous participation in an after-hours or on-call support rotation
Experience communicating directly with senior executives during critical incidents
Based within the Greater Toronto Area and available to occasionally attend team meetings or company events
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CorGTA is an equal opportunity employer, please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.
At times, CorGTA or its client partners may utilize AI tools to assist with the hiring processes.
By submitting your application, you consent to be contacted by CorGTA via email, SMS, or phone regarding current and future opportunities, and acknowledge our collection and use of your personal information in accordance with our Privacy Policy and Terms of Service:
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