Overnight Incident Response Manager — $45-$55 p/h INC - Contract

Role: Incident Response Manager 
Rates: Up to $55.00 p/h INC
Location: Remote (GTA Located)
Structure: 35 hours per week standard, ability to bill up to 40 hours per week

The Opportunity
CorGTA is recruiting an for an Incident Response Manager to provide after-hours operational coverage for a major enterprise organization.
This position is well suited for someone with 2-5 years in Incident Management, IT Operations professional, or IT Service Management specialist seeking a flexible engagement outside traditional business hours.
The successful candidate will lead the coordination of major technology incidents, bringing hands-on incident coordination requiring strong judgment, urgency, communication skills, and composure during high-impact situations.

Potential Coverage Models

The final support model is currently being evaluated. Candidates may be considered for one or more of the following coverage windows:

• Evening shift: approximately 5:00 p.m. to 12:00 a.m. Eastern Time

• Overnight shift: approximately 1:00 a.m. to 8:00 a.m. Eastern Time

• Weekend and statutory holiday on-call coverage

Average incident volume is expected to be fewer than one incident per shift. When an incident occurs, the typical duration is approximately one to three hours, depending on its complexity and severity.
On-call resources must be available to acknowledge and respond to an incident within approximately 15 minutes.

Key Responsibilities

• Lead and coordinate the response to major technology and operational incidents

• Establish and manage incident bridges with internal technology teams, business stakeholders, vendors, and external support partners

• Assess incident severity, business impact, urgency, and required escalation paths

• Ensure the appropriate technical teams and decision-makers are engaged quickly

• Maintain clear, timely, and accurate communication throughout the incident lifecycle

• Provide incident updates to senior leaders and executive stakeholders

• Track actions, decisions, ownership, risks, and service-restoration progress

• Coordinate vendor and third-party support when required

• Ensure incidents are documented accurately in the applicable IT service-management platform

• Create and assign root-cause-analysis tickets following major incidents

• Support a structured handoff to daytime operational and problem-management teams

• Contribute to the development of a reliable new after-hours incident-support model

This role will not be responsible for completing the full root-cause analysis or owning longer-term problem-management activities during regular business hours.

Required Experience

• 2-5 years of previous experience in Major Incident Management, Incident Response, IT Operations, or IT Service Management

• Experience coordinating high-priority technology incidents in a complex enterprise environment

• Strong understanding of ITIL-aligned incident, escalation, and problem-management practices

• Experience leading technical incident bridges and coordinating multiple support teams

• Strong executive, stakeholder, and business communication skills

• Ability to communicate technical issues clearly to non-technical audiences

• Experience working with vendors and third-party technology partners

• Ability to remain calm, organized, and decisive during urgent or high-impact incidents

• Strong documentation, prioritization, and follow-through skills

• Ability to meet a 15-minute after-hours response requirement

• Availability for consistent evening, overnight, weekend, and some holiday coverage

Preferred Qualifications

• ITIL certification or comparable IT service-management training

• Experience working within a large retail, financial-services, telecommunications, or other complex enterprise environment

• Familiarity with ServiceNow or a comparable ITSM platform

• Previous participation in an after-hours or on-call support rotation

• Experience communicating directly with senior executives during critical incidents

• Based within the Greater Toronto Area and available to occasionally attend team meetings or company events

 

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CorGTA is an equal opportunity employer, please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.

At times, CorGTA or its client partners may utilize AI tools to assist with the hiring processes.

 

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