Overnight Family Services Coordinator

Job Responsibility:

Overnight Family Services Coordinator

Full-Time/Permanent

(Overnight rotating shifts 8pm - 8am, including evenings & weekends)

Toronto, Ontario (240 McCaul Street)

The Organization

Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing treatment. RMHC Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.

We are looking for an Overnight Family Services Coordinator to join our team in Toronto.

What We Offer:

• Competitive compensation and health and dental benefits package, including coverage for mental health, paramedical services and much more
• Access to paid Wellness Days as well as additional paid Religious Leave days
• Professional Development fund for further education and learning
• RRSP eligibility
• Onsite celebrations and staff luncheons
• The opportunity to make a difference in the lives of children, families and the community

The salary range for this role is $43,400 to $54,250 per year.

About the Opportunity

Reporting to the Manager, Family Services or Manager, Family Rooms, the Overnight Family Services Coordinator is the first line of communication with the Guest Family and is responsible for welcoming and providing service to all families staying at the House or utilizing Family Rooms. The Family Services Coordinator facilitates the family intake and registration process, and coordinates family stays at the House. This role provides families with resources to adapt to communal living and settling into Toronto while also ensuring adherence to policies and procedures to provide a safe, warm, comfortable, and compassionate environment for families, guests, and volunteers.

The successful candidate will work rotational shifts of 8:00pm to 8:00am, for a total of 77 hours on a bi-weekly schedule at both the House and in our Family Rooms at Sick Kids.

KEY ACCOUNTABILITIES:

• Welcome, register and acquaint residents to the House. Assist with family check-in / out. Ensure readiness of rooms and the facility and assign rooms to accommodate residents while assessing priorities of resident's needs. Assist families with support needs and special requests as required.
• Act as the primary contact for the facility operations (RMHC House or Family Room at Sick Kids) or family issues that arise during their shift. Work closely with both the House and the Family Room teams to ensure both locations operate according to the guidelines and protocols of RMHC Toronto.
• Manage all aspects of security (property and persons) and report any related issues or concerns.
• Foster strong values-based relationships with all key stakeholders for both locations, acting as a contact for family referrals, admissions, and support. Work closely with volunteers to engage and support as necessary to maintain a safe and comfortable environment for families.
• Understand the different needs for each location (the House and Family Room at Sick Kids) and prioritize and support appropriately.
• Prepare accurate and timely administrative reports and documentation as required for both locations, including maintaining up to date family records, directory, and database.
• Complete administrative tasks such as answer phones, respond to emails and deliveries, process payments, data entry, filing, general office duties, manage waitlist and referral process, background checks, preparation for meetings, creating and distributing communication materials, etc.
• Assist with housekeeping and maintenance duties and various event and meeting set-up and execution.

QUALIFICATIONS:

Education & Experience

• High school diploma.
• Minimum one (1) years' experience in providing family support services or related services. Experience working in healthcare, with vulnerable populations or not-for-profit organization is an asset.
• CPR / First Aid Certification.
• Experience in volunteer management.

Knowledge, Skills & Abilities

• Strong customer service skills and experience working with families, hospital stakeholders and volunteers.
• Excellent communication (verbal / written) and listening skills.
• Detail-oriented and able to prioritize, multi-task and meet deadlines.
• Exemplary collaboration and interpersonal skills with a demonstrated ability to develop and maintain relationships. Ability to work effectively within a team, as well as independently.
• Strong organizational skills, with the ability to manage multiple deliverables in a time-sensitive environment and adapt to frequently changing priorities.
• Excellent troubleshooting & conflict resolution skills.
• Working knowledge in technology including Microsoft Office and other databases.
• Ability to manage sensitive situations with excellent judgment, compassion, and discretion.
• Demonstrated ability to flourish in environments of significant change.
• Ability to work flexible hours and shifts, including evenings and weekends to support a 24-hour operation.

REQUIREMENTS:

• Completion of satisfactory reference check and a satisfactory Vulnerable Sector Check.
• In accordance with our commitment to prioritize the health and safety of our employees, RMHC families, and guests, any job offer is contingent upon the submission of a valid proof of full COVID-19 vaccination, endorsed by either Health Canada or the World Health Organization (WHO), unless you possess a valid medical exemption in accordance with the Ontario Human Rights Code. This requirement is designed to ensure a secure and healthy environment for everyone.

Looking to make a difference in the lives of children, families? Please submit your application online by applying below?

Please note that only those candidates selected for an interview will be contacted.

RMHC Toronto is an Equal Opportunity Employer.

RMHC Toronto is committed to diversity and inclusiveness in the workplace and as an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population and families we support.

We encourage applications from members of groups that have been historically marginalized, including but not limited to Aboriginal, Indigenous, Metis and Inuit peoples, racialized groups/persons of colour, people with varying abilities, members of visible minority groups, LGBTQ2S+, those who identify as women, and other equity-seeking groups.

When contacted for a job opportunity, please advise the People and Culture team of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to an equitable process. We request that you provide your accommodation request as soon as reasonably practicable. Any information received relating to accommodation will be addressed confidentially.