Hospitality Services Manager

Aramark Canada is looking for a Hospitality Services Manager who will be responsible for the full operation of foodservices, housekeeping, and resident laundry in a multi service environment that includes Long Term Care, Daily Assisted Living.

The Hospitality Services Manager is responsible for the food and facilities contract and its financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and clients. Leads departments of all services managed. Establishes and maintains effective working relationship with other departments to provide unified experience for residents, visitors, clients and employees.

Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover. 

Our services range from Patient Dining, Retail Dining to Clinical Nutrition and beyond. 

Job Responsibilities

•    The Hospitality Services Manager plans, administers and directs all unit activities related to food, facilities service.
•    Ensures compliance to food safety, sanitation, and overall workplace safety standards.
•    Interacts with Client Management and maintains effective client and residents relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
•    Provides overall direction and manages performance for all hospitality Supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards.
•    Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.
•    To manage the facilities staff on all shifts in the performance of their work schedules to ensure adherence to established departmental cleaning and infection control standards.
•    To assist with the establishment of housekeeping and Laundry standards and to develop work schedules for applicable areas of the facility.
•    Develops operational component forecasts and can explain variances. Responsible for component's accounting functions.
•    Ensures compliance with all contract obligations.
•    Performs/delegates monthly Food Safe Audit (Food Safety and Fundamentals)
•    Performs/delegates monthly Qualtrics targets
•    Performs/delegates monthly Housekeeping and Laundry Audits (Facility Fit Pro – FFP)
•    Performs/delegates monthly Safe Briefs, Safe Observations, JHSC Meetings and Workplace Inspections

Qualifications

•    Bachelor's Degree or Diploma in Food Service & Nutrition Management is an asset.
•     CSNM Designation Required (or willing to obtain)
•    Requires 5+year’s progressive experience managing operations with $1 - $2 million financial and operational responsibility. Multi-service experience would be considered an asset.
•    Healthcare Food Service management, Environmental, Facility engineering role in large complex site preferred.
•    Familiarity with PIDAC (Provincial Infectious Disease Advisory Committee) is an asset
•    Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
•    P&L accountability and/or contract-managed service experience is desirable.
•    Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.
•    Experience in Unionized establishments site preferred.

Accommodations for job applicants with disabilities are available upon request.

Education