Rapid Mobile Case Manager - Family Centre Shelter Diversion

Hours: 37.5 hours per week. Rotating shifts of days (9:00am to 5:00pm) and afternoons (1:00pm to 9:00pm) which rotate every two weeks. Some flexibility in hours may be required.

Rate of pay - $24.89/ Hourly

Reason for posting - This posting is for an existing vacancy.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at

This opportunity is with our Good Shepherd - Family Centre.

How You Will Make an Impact

The Rapid Mobile Case Manager will provide shelter diversion supports to families who are at imminent risk of homelessness. The shelter diversion team assists families in identifying safe and appropriate alternatives to shelter accommodation.

• Short term case management and brief resolution services including financial supports, advocacy, information, referrals, mediation, and support with a housing search are offered
• Work closely with emergency shelters and partner agencies to leverage and coordinate the assets and services available in Hamilton to ensure that families have their individualized housing and support needs met
• Have a demonstrated knowledge of various governmental and non-governmental systems and an understanding of how to assist people in successful navigation through these systems
• An in depth understanding of trauma as it relates to homelessness and housing stability is also necessary
• Individuals will work from a strengths-based trauma informed model of service and an anti-racist/anti-oppressive framework
• To observe all Good Shepherd health and safety rules and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd Non-Profit Homes.

What You'll Bring to Our Team

• Minimum of 2 years' experience working in community outreach or emergency shelter
• Demonstrated knowledge of community resources as they relate to housing and homelessness
• Experience in an outreach model of service delivery and/or program development
• Excellent written and oral communication, team-building, negotiating and problem-solving skills required
• Current CPR and First Aid Certification
• Ability to work cooperatively and collaboratively within an interdisciplinary team
• Computer knowledge and skills
• Valid G Driver's license required
• Fluency in French and/or a language in addition to English preferred
• Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended health benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at Show phone number.