Account Manager (Influencer Marketing & Social Media)

Account Manager (Influencer Marketing & Social)

The Influence Agency is a full-service digital marketing agency that specializes in SEO, Paid Media, Web Design & Development, Influencer Marketing, Social Media Management, Content Strategy & Development, and much more!

Rooted in creativity and performance-focused execution, our award-winning team develops digital experiences designed to captivate, convert, and grow. We’re always looking for driven team members who thrive on pushing boundaries, trying new approaches, and elevating brand stories in ways that make a real difference.

We’re looking for a strategic, autonomous, and client-focused Client Success Manager (CSM) to join our team! At our agency, CSMs are responsible for account management, strategic input, client relationship management, and reporting on a variety of creative campaigns, including influencer marketing and user-generated content.

Team Member Traits

Personal Characteristics

• Cares greatly about their clients, coworkers, and self
• Highly empathetic, positive, respectful and competitive
• Open-minded, curious, inclusive and trustworthy
• Hard-working, prompt, organized, effective, detailed, and has meticulous follow-up
• A passion for learning and improving
• A natural problem solver who identifies solutions
• Sense of humour
• Ability to think quickly and learn fast
• Is a team player but also knows how to work independently

Abilities & Skills

• Able to work closely across departments to execute programs with multiple monthly recurring services
• Expert in all things Influencer Marketing, Social Media, UGC, and Branded Content/Creative Services best practices, with an ability to educate and advise clients
• Impeccable organizational skills with a proactive approach to staying ahead of client communications, influencer campaign management, and service-driven project workflows
• Expertise in social media strategy, from planning content strategy to content production, leveraging trends to produce thumb-stopping content
• Excellent analytical skills and leverage data, metrics, analytics and consumer behaviour trends to drive actionable insights and recommendations
• Can manage budgets and campaigns across creative digital channels to drive strong engagement
• Excellent communication skills to be the glue between clients and our operations team. Strives to do good for their clients and provide them a stellar customer experience
• Baseline knowledge of SEM services (paid media, SEO, web development, CRO) is considered an asset

Experience

• 3+ years of account/client management experience in the marketing or PR space
• 3+ years of experience coordinating and executing influencer marketing and social media campaigns end-to-end
• 1+ year of sales experience in some capacity is an asset
• Marketing agency experience is strongly preferred

Nice to have

• Experience planning and executing client events, activations, or experiential marketing initiatives
• Experience developing PR gifting or influencer seeding strategies, including overseeing the creation and distribution of PR boxes
• Familiarity with managing integrated campaigns that combine influencer marketing, branded content, social media, experiential marketing, and PR initiatives

Key Responsibilities

The ebbs and flows of work at an agency mean your role will be rich with variety. The right candidate will embrace the diversity of this environment and view it as an opportunity to learn and try new things.

As a CSM, your core responsibilities will be:

Program Management & Execution ( Influencer Marketing, UGC, Social Media)

• Lead end-to-end influencer marketing programs, overseeing campaign strategy, execution, budgets, timelines, creator selection, approvals, and overall program success while partnering with internal specialists for executional support
• Oversee integrated social media programs from an account management perspective, ensuring deliverables, timelines, and client objectives are met in partnership with the Social Media team
• Act as the primary liaison between clients and internal Creative teams to develop branded content that aligns with campaign objectives, brand guidelines, and platform best practices
• Collaborate cross-functionally across Influencer Marketing, Social Media, Creative, Paid Media, and Production to ensure campaigns are delivered on time, on budget, and to a high standard
• Lead regular campaign planning sessions, status meetings, and cross-functional brainstorms to optimize performance and achieve client KPIs
• Monitor campaign progress, proactively identifying risks, solving challenges, and ensuring exceptional client outcomes

Client Leadership & Reporting

• Build and nurture strong client relationships, fostering trust and positioning yourself as a strategic marketing partner
• Lead day-to-day client communications with confidence, providing proactive recommendations and expert guidance across integrated marketing programs
• Anticipate client needs, identify opportunities, and confidently solve challenges while balancing business objectives with campaign performance
• Lead reporting and strategic review meetings, translating campaign performance into clear, actionable insights and recommendations
• Develop polished reporting and strategic presentation frameworks with a logical narrative and compelling storytelling
• Present strategic recommendations supported by campaign data, industry trends, and cross-channel expertise
• Identify opportunities to expand client partnerships through additional services where they align with client goals
• Produce clear, professional, and concise client communications that reinforce trust, transparency, and accountability

New Client Setups

• Lead implementation of integrated influencer and digital marketing strategies
• Partner with your clients to quickly understand their business, industry, and competitors
• Develop and implement budgets aligned with clients’ key business objectives, ensuring efficient resource allocation throughout the year
• Manage and work with various departments to set up, oversee and launch new digital marketing services

This posting is for a newly created, vacant position.

About The Influence Agency

TIA is a team of passionate digital marketing professionals specializing in custom, performance-driven campaigns. We are excited by the fast pace of the digital world and show up each day with energy, creativity, and a commitment to delivering exceptional results.

Core Values

These aren’t aspirational; they reflect who we are and how we work each day:

• WE ARE INCLUSIVE: Every voice matters. A diversity of ideas makes our work stronger.
• WE ARE EARLY ADOPTERS: We embrace what’s new, share knowledge, and grow together.
• WE ARE GENUINE: Trust, integrity, and authenticity guide every relationship.
• WE ARE PROBLEM SOLVERS: We push boundaries, take smart risks, and choose the hard path when it’s the right one.
• WE GET SH*T DONE: We’re a powerhouse team delivering excellent work, consistently.

Culture

At TIA, creativity, collaboration, and bold thinking thrive. Our team is passionate, energetic, and committed to excellence in both strategy and execution.

You’ll find:

• A vibrant office with a fun, social vibe
• A culture of recognition where individual contributions are celebrated
• A team that values laughter, out-of-the-box thinking, and curiosity
• A true sense of ownership over your clients and your work
• A genuine community bound by mutual respect, shared experiences, and a high care-factor

If you prefer tight oversight and a corporate environment, this isn’t the right fit. We embrace self-starters who appreciate mentorship, autonomy, and collaborative support.

We continue to strive to have a workforce that is representative of the diverse population in the GTA. Respecting all cultures and backgrounds is at our core and is integral to doing our best work.

Holistic Compensation

A great workplace isn’t defined by one thing, it’s the full package. We offer a holistic compensation experience designed to elevate both how you work and how you live:

Here’s a snapshot of what comes with joining our team:

• Competitive compensation: TIA reasonably expects to offer a compensation package between $65,000-85,000 for this role. The actual offer is based on experience, skills, and role alignment.
• An annual bonus structure.
• An additional $1,000 / year that can be put towards industry/work-related education.
• Free parking at the office
• Lunches delivered to the office three days a week
• Full health benefits after the probationary period
• 4 weeks vacation + extended break over holiday season + extended long weekends + Summer Fridays
• A Work From Anywhere program that can be used for up to 2 weeks a year
• All the equipment you need to be able to work at home comfortably

AI Usage Disclosure

We support transparent and human-centred hiring, while championing the efficient use of AI tools and technologies to enhance our workdays.

• We do not use AI to screen or shortlist resumes or make hiring decisions.
• AI tools may be used during the interview process for note-taking and summarization to ensure clarity and accuracy in how we review candidate conversations.

The Influence Agency is committed to equal opportunity employment. We welcome candidates of every race, ethnicity, national origin, religion, gender identity, sexual orientation, age, and ability. Diversity strengthens our team, and we proudly create a workplace where everyone can thrive.