C&T Operations Specialist

For over 40 years, LGI has built software that healthcare organizations depend on. AI is now at the heart of that work — not as a destination, but as the engine behind our next generation of mission-critical solutions and our enduring mission: helping healthcare organizations perform at their best. 

We're looking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further.  At LGI, curiosity isn't a nice-to-have, it's how we work. We're looking for talent who explore and innovate by instinct and want their work to matter beyond the codebase: shaping decisions, enhancing processes, and enabling healthcare practitioners. 

Job Description

The C&T Operations Specialist is responsible for the rigorous execution of HR operations, including the management of transactions, data, absences, and benefit plans, in order to ensure data integrity and the smooth functioning of HR processes.

The incumbent plays a key role in HR data quality, administrative process compliance, and support for payroll and benefits activities, while contributing to continuous process improvement.

Key Responsibilities

HR Data Governance and Integrity

• Ensure daily updates of HR data in the HRIS.
• Guarantee the accuracy, consistency, and traceability of data.
• Perform quality checks and cross-validations.
• Produce and transmit files to benefits providers.
• Validate and correct discrepancies within prescribed timelines.
• Maintain process documentation and ensure compliant record-keeping.

Employee File Documentation Management

• Maintain employee records and organize documentation.
• Prepare various documents requested by employees (employment confirmations, schedule changes, etc.).

Absence Administration

• Manage all absence cases (short-term disability, long-term disability, leaves, etc.).
• Act as the HR point of contact for employees on leave.
• Explain processes and payroll/benefits impacts.
• Ensure communication with stakeholders.
• Update the HRIS and follow up on cases.

Operational Payroll Support

• Ensure the integrity of timesheet data.
• Participate in data validation checks for payroll preparation.
• Act as backup for payroll processing.

Specialized Operational Support

• Respond to complex requests related to HR data and absences.
• Support audits.
• Contribute to continuous improvement initiatives and projects.

Qualifications

• Excellent command of an HRIS (HiBob is a significant asset).
• Advanced Excel (Microsoft) skills.
• 5 years of experience in a similar role.
• Knowledge of Power Query and Power BI is an asset.
• Strong analytical and data validation skills.
• Strong ability to collaborate across teams.
• Experience producing structured data files.
• Good understanding of payroll cycles.
• Experience with Canadian payroll and benefits (U.S. is an asset).
• Knowledge of legal requirements related to work related absences (an asset).
• This position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating, orally and in writing, with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Additional Information

Why join LGI? 

• A workplace built on trust, autonomy and collaboration 
• The opportunity to grow, perform and work alongside curious and talented colleagues 
• A continuous learning culture with dedicated training time, a renowed skills development platform and access to cutting-edge tools 
• Stimulating projects that advance healthcare technology and support the work of over 320,000 professionals, benefiting more than 6 million patients 
• A comprehensive benefits package including group insurance from day one, a group RRSP with employer contributions, 24/7 telemedicine, an employee and family assistance program, and a minimum of 3 weeks vacation per year 

At LGI Healthcare Solutions, we value diversity, equity, and inclusion. We believe that a diversity of experiences, perspectives, and backgrounds contributes to our success. We are committed to fostering an inclusive, equitable, and respectful work environment where everyone can thrive and reach their full potential. We encourage all qualified individuals to apply. 

Interested? Join Us!