General Manager - Luxury

• Inspire, motivate and encourage teamwork
• Provide leadership, focus and direction for sales staff
• Create a positive work environment through coaching, mentoring, and ensuring all policies are followed
• Ensure best practices are being applied and successful metrics are achieved
• Recruit, interview and train new hires
• Maintain operations by initiating, coordinating, and enforcing program, operational, and policies and procedures
• Plan and lead staff meetings

Operations

• Delegate tasks to sales staff and ensure completion by following up regularly
• Supervise accuracy of time sheets, making adjustments where necessary
• Supervise physical inventory, cycle counts and receiving purchase orders
• Oversee customer service issues, offering advice and options to keep the customer happy
• Maintain store appearance and product presentation to company's standards
• Maintain rewarding relationships with vendors and ensure contractual obligations are met/achieved
• Guide team and implement sales strategies
• Share extensive knowledge of collections with clients as well as staff
• Provide support to store management and associates during peak periods or when scheduling conflicts arise.
• Sell merchandise alongside sales staff and provide in-home design services for clientele
• Shop competition and keep up to date on competitive issues
• Utilize company reports to react to trends and drive business
• Responsible for analyzing sales data and composing a weekly recap on sales performance

Requirements

Ideal candidates will be operationally savvy, detail-oriented, and possess prior home furnishings experience, with expertise in offering superior levels of customer service. Candidates should have flexibility to work varying shifts, including nights, weekends, and holidays.

• Sales experience with luxury brands, preferred
• Background in home furnishings sales, preferred
• Strong problem-solving, leadership and multitasking abilities
• The ability to work under pressure and handle challenging situations
• Excellent customer service, organizational, public speaking, and written/verbal communication skills
• Well groomed, customer friendly, energetic, and highly organized
• Proficiency with spreadsheet, word processing, email and internet software