Customer Service Representative

At Hydro we work to foster positive work-life balance and offer remote or hybrid working arrangements for some positions based on the nature of work being performed and an assessment of other relevant factors.

Opportunities, Growth, Job Satisfaction...Join the Hydro Team.

Customer Service Representative

Competition #: NLH-RE-26-148

Status: Term

Location: St. John's

Our employees are at the heart of what we do. We're looking for passionate and performance focused people - people who want to make a difference for our customers and who share our values.

GENERAL DUTIES:

Provides professional customer service in a contact center environment in a friendly and efficient manner. This involves addressing customer account and service inquiries, responding to emergency service calls, processing service work orders, processing billing data and assisting with other tasks and activities associated with customer communications and account processing. All other duties related to or associated with this classification.

Responsible for personal safety and that of co-workers by observing and promoting the Corporation's Safety and Health Program. Responsible for any environmental aspects of the job and performing work in an environmentally responsible manner.

REQUIRED QUALIFICATIONS:

High school graduation supplemented by the successful completion of a two (2) or three (3) year diploma program in business management from a recognized post-secondary institution and one (1) year subsequent work experience in a recognized contact center or similar customer services environment. Must be proficient in the use of personal computers and standard office software and have previously worked with a customer information system (CIS). Must work with minimum supervision, exhibit a positive work attitude and be highly self-motivated. Must have an established and proven record of good oral and written communication skills and an ability to interact effectively with people.­

Note: Should no applicants meet the above qualifications, consideration may be given to other applicants following an assessment of their skills and abilities.

CLOSING DATE: October 16, 2026

We're looking for energy we can count on!

Wondering what to expect when starting a career at Hydro?­ Click here to learn more.

Newfoundland and Labrador Hydro is the people's utility that you can count on - providing safe, cost-conscious, reliable electricity while harnessing sustainable energy opportunities to benefit the people of Newfoundland and Labrador. We value our employees, we take care of each other, we recognize excellence, we respect individuality and we work hard to create an inclusive and welcoming workplace. People who work at Hydro feel like they're part of a community and we give back to the communities where we live and work to make them stronger.­ There's lots to learn at

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Our company values diversity and inclusion in the workplace and encourages applications from diverse candidates, including women, Indigenous peoples, persons with disabilities and members of visible minorities.

Submit your application online. Please quote the competition number with your application. We thank all applicants for their interest; however, only those considered for an interview will be contacted.