Branch Manager

Who We Are

St. John Ambulance British Columbia & Yukon (SJA BCY) is a charitable organisation dedicated to improving health and safety through first aid training, medical responder services, and community-based volunteer programs.

For nearly 115 years in the region, SJA BCY has been a leader in first aid education, delivering high-quality training for workplaces, families, and individuals, and providing essential first aid products and services to help communities prepare for the unexpected. This work is strengthened by the support of more than 2,000 dedicated volunteers.

As part of the federated St. John Ambulance organisation in Canada, represented from coast to coast, we are proud to contribute to a legacy of more than 900 years of service to humanity.

The Opportunity

St. John Ambulance BC & Yukon (SJA BCY) is seeking a dynamic, hands-on leader to oversee operations and drive performance at its Victoria Branch.

The Branch Manager, reporting to the Senior Manager, Branch Operations & Facilities is responsible for leading all branch activities and requires a skilled, adaptable leader with a diverse range of capabilities to ensure the branch operates at its full potential.

Our branches are primarily focused on delivering first aid training courses; in addition, they offer first aid products and serve as important community hubs for our volunteers. The Branch Manager must maintain agility in managing shifting priorities, moving seamlessly between operational and strategic areas of focus. Key responsibilities include team leadership, customer experience, instructor management, business development, and overall branch administration.

As a leader, the Branch Manager will also support broader organisational initiatives to help St. John Ambulance BC & Yukon continuously strengthen its ability to serve customers and communities. They will act as an ambassador for the organisation, building strong relationships with customers, volunteers, and the communities we serve.

Key Responsibilities

Strategic Planning:

• Develop and execute the branch’s annual Performance Plan
• Contribute to broader strategic initiatives led by Provincial Headquarters (PHQ) and other departments
• Lead planning and scheduling of the annual training calendar

Financial Management:

• Achieve revenue and expense targets aligned with the approved Performance Plan and budget
• Manage branch expenditures responsibly to optimize use of organisational resources

Customer Relationship Management:

• Develop and maintain strong relationships with corporate clients and students
• Proactively engage customers to increase enrollment, retention, and overall revenue
• Collaborate with the Business Development team to support customer growth and revenue generation

Administration:

• Ensure compliance with regulatory requirements and adherence to St. John Ambulance BC & Yukon policies and procedures
• Oversee adherence to operational and administrative standards
• Monitor and report on branch performance, including monthly financial and operational reporting
• Provide support to other branches as required

Instructor Engagement:

• Build and maintain positive, productive relationships with instructors
• Manage instructor scheduling to support efficient and effective course delivery

Facilities Management:

• Maintain a high-quality learning environment by overseeing facility upkeep, including maintenance, cleanliness, and repairs
• Liaise with external partners (e.g., landlords, service providers) to ensure operational needs are met
• Identify and recommend facility improvements to PHQ

Volunteer & Community Engagement:

• Foster relationships with local Brigade, Cadet, and Therapy Dog programs
• Support volunteer activities as needed
• Represent SJA BC & Yukon within the community, including events, schools, and local business networks

Leadership & Team Management:

• Coach, mentor, and support team members in developing their skills, experience, and responsibilities
• Foster a positive, collaborative, and high-performing work environment

Qualifications and Skills

Education & Professional Requirements:

• Post-secondary education in business, management, or a related field is preferred (or equivalent experience in operations or team leadership)
• Experience managing a customer-facing facility, small business unit, or team with revenue and performance accountability
• Knowledge of first aid, health and safety, or related training environments is an asset

Leadership & Management Skills:

• Proven ability to lead, coach, and develop teams in a dynamic, customer-facing environment
• Experience managing performance, meeting operational and financial goals, and overseeing multiple priorities simultaneously
• Ability to foster a positive, collaborative, and high-performing workplace culture
• Skilled at driving change, improving processes, and finding better outcomes for customers and staff

Interpersonal & Communication Skills:

• Strong interpersonal skills and ability to build relationships with internal and external stakeholders
• Clear, confident, and supportive communication; able to provide guidance, feedback, and direction to team members
• Comfortable mentoring and teaching others to help them perform at their best

Operational & Personal Competencies:

• Highly organized with strong attention to detail and the ability to manage multiple responsibilities effectively
• Flexible, adaptable, and able to step into different roles or tasks as needed to meet operational goals
• Proactive, solutions-oriented, and motivated to maximize branch performance and growth
• Committed to the mission of St. John Ambulance BC & Yukon and serving the community with compassion

Why Join SJA BCY?

At SJA BCY, we are dedicated to building a collaborative and supportive workplace. We promote a healthy work-life balance and offer opportunities for professional growth and development. By joining our team, you will be able to strengthen your skills while contributing to a positive and team-oriented environment.

A career with SJA BCY also provides the opportunity to make a meaningful impact in the community. Our employees play an important role in promoting health and safety, supporting volunteers, and serving communities across BC and Yukon. Every day, your work directly contributes to the well-being of the people and communities we serve.

We also offer a comprehensive total rewards package, including:

• Competitive compensation and benefits
• Three (3) weeks of paid vacation plus sick and personal days
• Extended health, dental, and vision coverage
• Employee Assistance Program (EAP)
• Generous pension plan with employer matching contribution program

How to Apply

Please submit your resume along with a cover letter that outlines your interest in the role and explains how your experience and qualifications align with the position to ***email_hidden***.

SJA BCY is committed to an inclusive and accessible recruitment process. If you require accommodation at any stage of the hiring process, please let us know.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Location: Victoria, BC

Department: Branch Operations

Employment Type: Full-time

Compensation Range: $67,925 - $71,500 CAD per year

Weekly hours: 37.5 hours

Posting Open Until Filled