Toronto Systems Support Analyst - Dynamics 365
Ombudsman for Banking Services and Investments
Be part of OBSI as a Systems Support Analyst, focusing on Dynamics 365 CRM in a hybrid work model located in Toronto. Your contributions will help resolve consumer complaints effectively in the financial services industry. Reporting to the Sr. Manager of IT, your role involves providing hands-on support for Dynamics CRM, SharePoint, and related applications. You will play a pivotal role in logging and resolving service requests while maintaining a focus on enhancing user satisfaction. This position is suited for someone passionate about technology and improving operational efficiency. Key Responsibilities:
- Manage incidents and service requests in accordance with procedures
- Support application upgrades and enhancements
- Deliver basic AV support and troubleshooting in meeting rooms
- Document solutions and contribute to process improvements
- Assist with routine application configuration tasks
- Minimum of two years in technical support roles
- Knowledge of Dynamics applications and workflows
- Strong problem-solving and analytical capabilities
- Excellent attention to detail
- Relevant IT certifications are a strong asset
Vacancy posted 5 hours ago
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