Director Operations
$82k per yearHilton Grand Vacations
This position oversees daily operations of the resorts; assists the General Manager with handling all guest and team member issues effectively while keeping the resort running smoothly.
Demonstrates commitment and dedication to our Inspired Hospitality culture and Hilton Values.
Maintains product and service quality standards by conducting ongoing evaluations, investigating and resolving complaints, and initiating corrective action as required.
Monitor resort operations performance through verification and analysis of guest satisfaction systems, daily, weekly and monthly financial reports, department operation efficiencies, and initiating appropriate action as required.
Assists the General Manager with the development of short and long term financials, operations plans and budgets for the resort, by department, which support the overall corporate objectives.
Ensures that the established preventative maintenance program, protect the physical assets of the resort, is effective; oversees the efficient use of the maintenance software system and daily monitoring of work orders, response time and status of service.
Monthly profit and loss analysis with direct reports to plan strategies for those areas requiring improvement.
Tours the property daily; perform regular daily room inspections to ensure superior quality for members, owners, and guests.
Works with yield management to maximize room inventory, utilization, and revenue.
Daily review of security and incident reports; oversees the efficient incident reporting.
Manages staff accommodation operations including inspections, lease administration, rent collection, rent payment tracking, move-ins, move-outs and maintenance coordination.
Oversees LightStay sustainability reporting, ensuring accurate and timely entry of environmental and operational data in accordance with Corporate requirements.
Maintains and oversees the property’s Safety and Security Program, ensuring all required documentation, assessments, training records, inspections and compliance materials are completed, collected and uploaded in accordance with Corporate standards.
Maintains a positive working relationship with all business partners including marketing, concierge, inventory control, corporate support departments, and third party vendors.
Maintains internal two-way interdepartmental communication systems and procedures to reach all team members and departments as necessary.
Develops and fosters professional relationships with members, owners, and guests to establish a climate of trust, confidence, and mutual respect.
Complies with all quality assurance guidelines and achieve prescribes goals during annual audits.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Adheres to Company standards and maintains compliance with all policies and procedures.
Compensation: $82,000.00 - $91,000.00 CAD per year. This role is alo eligible for annual performance bonuses.
3-5 years of related experience.
4+ years of management or supervisory experience.
First Aid Certification.
CPR/AED Certification (Adult, Infant, and Child Rescue).
- Valid Driver’s License (non-commercial) must be location specific.
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