Supervisor, Ancillary Product Claims Adjuster

Job Details

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

• Off work 1 hour early on Fridays.
• This position works on-site.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• Assigned parking stall.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Manager, Protection Products & Mechanical Claims, the Supervisor, Ancillary Product Claims Adjuster holds and adjuster license and is accountable for the day‑to‑day supervision, coordination, quality of work, and consistency of claim handling within the assigned team or function. This role ensures work is executed accurately, timely, and in compliance with established policies, procedures, and Fair Treatment of Customers (FTC) principles.

As a First-Line leader, the Supervisor assigns and oversees daily work, provides real‑time coaching, monitors performance and quality, and escalates risks or issues to the Manager as required. The role operates within defined decision authority and uses judgment to resolve routine issues, escalating more complex matters as required.

The Supervisor does not own functional strategy, budgets, or enterprise‑wide outcomes, and operates within defined frameworks and guidance provided by the Manager.

Hours of work are 8:00am-5:00pm MT Monday to Thursday and 8:00am-4:00pm MT on Friday. There may be a requirement to participate in a rotational Saturday schedule in the future based on operational needs.

Essential Responsibilities

Daily Supervision & Work Allocation

• Assign and prioritize daily workloads to ensure service levels and turnaround targets are met.
• Monitor claim queues, volumes, and workflow to maintain operational consistency.
• Escalate capacity, quality, or risk issues to the Manager.

Quality Oversight & Coaching

• Review claim files for accuracy, consistency, and adherence to product guidelines.
• Provide real‑time coaching and feedback to reinforce expectations and improve performance.
• Identify trends or recurring issues and address through coaching or escalation.

Compliance, Risk & FTC

• Ensure claims handling aligns with regulatory requirements, internal policies, and FTC principles.
• Support documentation, controls, and audit readiness within scope.
• Act as first point of escalation for customer or compliance concerns.

Team Support & Collaboration

• Support onboarding and training of new team members.
• Promote collaboration and effective communication within the team.
• Partner with Managers and cross‑functional stakeholders as needed.
• Claim support in the absence of staff and/or elevated claim levels.

Other duties as assigned.

Qualifications

• Post‑secondary education in Business, Insurance, Risk Management, or related field.
• 2-3 years’ experience preferably in the automotive and/or insurance industry is an asset.
• Valid British Columbia Insurance Adjuster Licence, Level 3, in good standing, with authority to adjudicate and supervise ancillary claims in accordance with insurance Council of BC requirements.
• Demonstrated experience coordinating work or supporting teams in an operational environment.
• Ability to lead others through influence, coaching, and clarity.
• Experience working within regulated or compliance‑focused environments is an asset.
• Strong understanding of insurance products, policy wording, claims processes, and underwriting guidelines.
• Excellent analytical, investigative, and problem‑solving skills.
• Ability to handle sensitive situations with diplomacy, professionalism, and sound judgment.
• Strong organizational skills with the ability to manage multiple priorities.
• Intermediate skill with Microsoft Office (Word/Excel) is required.
• Fluent in English with proven competencies in verbal and written communication is required.
• Ability to work a rotational Saturday/Statutory holiday is required.
• Successful completion of a credit check, criminal background check, education verification, and license and certification verification (where applicable), and employment reference checks is required before employment.

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.