Service Manager

Once in a career opportunity to be the Service Manager at Dunlop Ford

Dunlop Ford is a family business serving Lethbridge since 1964. We take pride in doing the right thing. We are committed to continuous improvement and providing outstanding customer service. We strive to offer internal advancement which has led to many long careers throughout our company's history.

We are looking for a dedicated Service Manager to lead our team and oversee daily operations. You will be responsible for maintaining high standards of customer satisfaction, managing service technicians, and ensuring all repairs and services are completed efficiently and safely.

Core Responsibilities

• Team Leadership: Hire, train, and coach service technicians and advisors to ensure a high-performing team.


• Operational Oversight: Manage the daily service schedule and coordinate workflow to meet deadlines.


• Customer Relations: Resolve complex customer concerns and provide solution-oriented support to ensure a premium experience.


• Quality Control: Audit service procedures and workmanship to maintain compliance with company and industry standards.


• Financial Management: Responsible for department budgets, expenses, and financial performance metrics.

Qualifications

Required:

• 3–5+ years of experience in service management or a related supervisory role.


• Proven leadership skills with the ability to inspire and manage a diverse team.


• Excellent verbal and written communication skills.


• Demonstrates a can-do, positive and solutions oriented attitude.


• Track record of successfully achieving above average industry KPI's.


• Proficiency in DMS software (e.g., CDK) and Microsoft Office.

Preferred:

• Bachelor’s degree in Business Administration or a related field.


• Journeyman Automotive Technician.

Benefits

• Comprehensive health and dental plan.


• Life and disability insurance.


• Company Vehicle.


• Ongoing professional development and training opportunities.


• Employee discounts on new and used vehicles.


• Employee discounts on parts and service.