Director, Engineering, Platform/Services

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Engineering, Platform/Services based in the Canada . The Director of Engineering will lead teams responsible for building and operating critical platforms that support millions of users worldwide. This remote leadership role combines technical strategy, organizational development, and hands-on architectural judgment to deliver reliable, secure, and scalable services. You will oversee core platform capabilities, including location and messaging services, cloud infrastructure, identity systems, and partner integrations. Working closely with Product, Security, Data, and Engineering leaders, you will align technology investments with business priorities and accelerate product innovation. You will anticipate scaling challenges, modernize existing systems, and establish high standards for reliability, performance, and cost efficiency. This is an opportunity to develop strong engineering leaders, foster accountability, and shape the technical foundations of a rapidly growing digital platform. Accountabilities - Lead engineering teams responsible for critical platform services, including location and messaging, cloud infrastructure, identity management, and partner ecosystems, ensuring systems can reliably support hundreds of millions of members. - Define technical direction and long-term platform strategy, anticipating architectural bottlenecks, reliability risks, and scalability challenges before they affect users. - Modernize legacy systems thoughtfully, balancing immediate business priorities with long-term investments in performance, security, scalability, and maintainability. - Establish and maintain high engineering standards for service availability, observability, incident response, security, and system resilience.

- Build a culture of ownership and accountability in which teams proactively identify problems, make informed decisions, and continuously improve engineering quality. - Develop meaningful engineering metrics covering reliability, performance, infrastructure costs, security, and developer productivity, using data to guide investment decisions and communicate business impact. - Recruit, coach, and develop engineering managers, staff engineers, and technical leaders, empowering them to lead teams and deliver outcomes independently. - Build reusable services, APIs, and shared platforms that reduce duplication, improve developer productivity, and enable product teams to deliver features more quickly. - Expand partner capabilities through secure, scalable integrations that make it easier for external partners to build on the platform. - Connect engineering investments to measurable business outcomes, making informed trade-offs among reliability, scalability, cost, and delivery speed. - Collaborate with Product, Security, Data, and other Engineering leaders to align priorities, resolve ownership and resource conflicts, and translate business strategy into actionable roadmaps. - Represent engineering needs and technical risks to senior leadership, supporting strategic planning and cross-functional decision-making. - Remain engaged in architectural reviews and critical technical decisions while encouraging pragmatic problem-solving and sound engineering judgment. - Champion AI-assisted development, automation, and modern engineering practices to improve productivity, software quality, and delivery efficiency. Requirements: - At least 10 years of software engineering experience, including 5 or more years leading engineering teams. - Demonstrated experience managing engineering managers and developing leaders who can independently guide teams and make sound technical decisions.