Customer Service Representative - Recreation

Department

Recreation & Culture

Job Type

Regular

Number of Positions

Affiliation

Non-Union

Compensation Range

$30.80 - $33.48

Job Summary

Reporting to the Supervisor of Customer Service Administration, the Customer Service Representative provides exceptional customer service, resolving the majority of client issues, complaints and requests. Communicates with facility staff, instructors and other organizational contacts to ensure customer service needs are met and all activities and functions proceed as scheduled. Promotes and facilitates the sale of Town of Ajax programs, activities, facility rentals and memberships. Performs numerous other administrative tasks in a timely manner, in adherence to Town of Ajax standards and according to Department policies and procedures.

Zone 2: Evenings and Weekends Only:

The ideal candidate will be highly customer focused, organized, and a team player, with the ability to work evening and weekend shifts totaling up to 24 hours per week.

Job Duties Include

• Front desk agent for all sections within the department; providing accurate response to public inquiries, creating positive first contact experiences for all users.

• Provide exceptional level of service to clients, receiving customer feedback, resolving complaints immediately when possible and referring others to appropriate personnel.

• Clearly communicate detailed information in person, electronically or by telephone regarding all Recreation programs, services and facilities in a friendly and courteous manner.

• Respond to numerous phone calls daily, reply to voice mails and emails promptly; monitor ***email_hidden*** to ensure customer service standards are met.

• Promote the sale of memberships and personal training through customer education on membership packages, produce membership cards, and administer preauthorized payments.

• Collect payment for programs, memberships, bookings, program admissions, selling tickets and other Point of Sale items.

• Prepare end of shift and daily cash deposits and preparing financial reporting for authorization.

• Verify accuracy of transactions, reports, and quality checks.

• Process refunds, transfers and cancelations at request of the program coordinators or supervisors.

• Monitor Waitlist/Cancellations binders to facilitate, process and follow through with waitlists in a timely manner as per waitlist guidelines.

• Monitor the general public to ensure facility rules are followed.

• Monitor entrance to the membership section to ensure only legitimate members enter.

Qualifications/Skills

• Completion of Grade 12 High School Diploma is required.

• Minimum 2 years of experience working in a customer service or a municipal/community centre setting.

• Experience in cash handling and point of sale.

• Proficient computer skills in Microsoft Office (Word, Excel and Outlook).

• Currently hold Standard First Aid with CPR C certification.

• Excellent communication, interpersonal and customer service skills are required.

• Able to communicate with diverse groups in various situations and maintain confidentiality with sensitive matters.

• Able to work in a multifaceted environment, remain organized and clearly communicate requirements to team members.

• Able to provide a clear Criminal Reference Check, including Vulnerable Sector Search that is current (completed within the last 6 months), upon hire.

Nice to Have

• Working knowledge of ActiveNet software is considered an asset.

What is Offered to Staff

• Compensation: We offer competitive pay that reflects the responsibilities of the position.

• Hours of Work: This is a non-union position that works up to 24 hours per week. The Customer Service Representative will work rotating shifts at the Ajax Community Centre, Audley Recreation Centre and McLean Community Centre, between the hours of 4:30 p.m. to 10:30 p.m. Monday through Friday, along with every other weekend between the times of 6:45 a.m. to 9:00 p.m.

• Town Perks: The Town offers part-time staff access to an Employee & Family Service Program, Health & Wellness Program, Town of Ajax Fitness Centre Combo Membership and a defined benefit pension plan (OMERS pension - ).

How to Apply

If this opportunity matches your interest and experience, please click the “Apply” button and apply by 11:59 p.m. on the closing date:

Vacancy Statement

All job postings issued by the Town of Ajax are intended to fill existing vacant positions unless otherwise stated.

If you are a current Town of Ajax, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

Equal Opportunity Employer

The Town of Ajax is committed to employment equity and building a workplace where all employees feel valued, respected and supported. We welcome applications from candidates of all backgrounds, especially those who have been historically excluded, including Black and Indigenous people, racialized communities, disabled persons, 2SLGBTQIA+ individuals, and others facing systemic inequities. If selected for an interview, you will be provided with an opportunity to indicate your access needs. We are committed to ensuring an accessible and respectful hiring process.

If you would like to request content in an alternate format, please contact Human Resources by emailing Voir email sur canada.jobradars.com .

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

Artificial Intelligence (AI)

We utilize AI solely for the purpose of anonymizing the application process to help ensure fairness and equity. Please note that AI is not used to screen candidates or make decisions regarding their suitability for any role.