IT Support Lead
$70k - $85k per yearFull-time
RedArx Cyber Group
Job Responsibility:
IT Support Lead
Location: Saskatoon, SK (On-Site) Salary: $70,000 - $80,000 per year
About the Role:
We are looking for an experienced IT Support Lead to oversee and support our Level 2 Technical Support Team . This role is crucial in ensuring smooth IT operations for our clients while providing hands-on technical expertise and mentorship to the team. The ideal candidate will be a problem solver, technical expert, and leader who can improve processes, reduce escalations, and free up senior management from day-to-day support tasks.
NOTE: Your knowledge will be tested as part of the hiring process. Fake or AI-generated resumes will be rejected immediately.
Key Responsibilities: Technical Leadership & Support
- Provide advanced troubleshooting and resolution for escalated technical issues related to:
- DNS, Active Directory, and Group Policy Management
- Remote Desktop Services (RDS) & Virtual Desktop Environments
- Windows Server & Workstation Administration
- Microsoft 365 (Exchange, SharePoint, Teams, Intune, Azure AD)
- Business applications, networking, and security software
- Act as the final escalation point before involving senior management or vendors.
- Improve and document best practices, standard procedures, and troubleshooting guides for the team.
- Assist in system upgrades, migrations, and deployments for clients.
Mentorship & Team Development
- Lead, mentor, and train Level 2 IT Support Technicians.
- Ensure the team is following best practices, prioritizing tasks, and resolving issues efficiently .
- Provide technical coaching and performance feedback to improve problem-solving skills.
- Facilitate knowledge sharing and process improvements to increase efficiency and reduce downtime.
Process & Client Management
- Serve as the main point of contact for technical escalations , reducing the owner's involvement in day-to-day IT issues.
- Work closely with clients to understand their IT needs, implement solutions, and proactively prevent issues .
- Manage and optimize IT service tickets, documentation, and workflow processes .
- Assist in vendor coordination and license management for business-critical applications.
- Collaborate with cybersecurity and infrastructure teams to enforce security best practices .
What We're Looking For:
- 5+ years of experience in IT support, with at least 2 years in a leadership or mentoring role .
- Expertise in DNS, Active Directory, RDS, Windows Server, and Microsoft 365 .
- Strong networking knowledge (VPN, VLANs, firewalls, routing, etc.).
- Excellent problem-solving, troubleshooting, and decision-making skills .
- Ability to prioritize and delegate tasks while ensuring high-quality support.
- Strong written and verbal communication skills for mentoring and client interactions.
- Experience working in an MSP (Managed Service Provider) environment is a plus.
Your knowledge will be tested during the hiring process. If you submit a fake or AI-generated resume, you will be immediately disqualified.
Why Join Us?
- A key leadership role that allows you to take ownership of IT operations and processes .
- Competitive salary with opportunities for growth and professional development .
- A supportive and team-oriented environment focused on innovation and efficiency.
- The chance to work with cutting-edge technology and help businesses improve their IT infrastructure .
Job Type: Full-time
Pay: $70,000.00-$85,000.00 per year
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- On call
Licence/Certification:
- Drivers License (required)
Willingness to travel:
- 25% (preferred)
Work Location: In person
Expected start date: 2025-04-01
Vacancy posted 9 hours ago
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