Customer Service And Logistics Manager

Customer Service and Logistics Manager
Location:
Mississauga, ON, CA, L4V 1S7
Pay Type: Salary
Position type: Full-time / Salary
Estimated Wage Range: $90,000-$100,000/Annually
COMPANY OVERVIEWAmrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.
As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.
Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.
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Description:
Join Amrize as a Customer Service and Logistics Manager and help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!
ABOUT THE ROLEThe primary objective of the Customer Service & Logistics Manager (CSLM) is to build an effective team and form strategic alliances in order to operate the logistics function as a profit centre utilizing a professional, systematic, data driven approach to safety, dispatch operations (order fulfillment/truck utilization), rate setting, and contract management in East GTA and Simcoe.
WHAT YOU’LL ACCOMPLISH
Achieve revenue (volume/share and price) objectives for assigned territory, including aggregate material activity, delivery services, fill importation, recycled materials, and other Amrize product lines.
Establish regular contact with major carriers to build win-win relationships, secure transportation services at or below market rates, and gather market intelligence. Manage, coach, and develop Front End personnel to provide high levels of customer service in an effective, enjoyable, and fulfilling work environment.
Coordinate the maintenance and improvement of order entry, dispatch systems, and plant procedures to ensure on-time delivery and seamless communication.
Assist in formulating sales and marketing strategies for the assigned territory and lead the execution of action plans supporting annual Commercial Plans.
Understand customer needs to drive sales opportunities via Customer Account Plans, customer value chain analysis, and relationship management.
Track and monitor territory market activity, supply sources, aggregate haul logistics players, unit availability, and haul rates by unit type and geography.
Develop accurate sales forecasting and action plans based on sales backlog, market intelligence, and key economic/construction indicators.
Collaborate across product lines, Customer Service, Materials Performance, Sales, Operations, and Logistics teams to coordinate market activities and resolve customer complaints.
Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours.
WHAT WE’RE LOOKING FOR
An undergraduate degree in business or engineering technology, or significant industry experience.
Prior work experience in the construction industry is preferred.
Experience with Microsoft Office, Google Suite, Jotform, and Qlik Sense.
Additional Requirements
Travel Requirements: 20%
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
WHAT WE OFFER
Flexible Health & Dental benefits coverage for you and your dependents, effective day one.
A generous Pension Plan designed to support you through various stages of your career and life.
Access to voluntary programs like RRSP and TFSA for future financial planning.
Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges.
Easy access to mental health and well-being support.
Service recognition awards to celebrate your contributions.
Perks & discounts on a variety of products and services.
Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities.
Financial support for new parents beyond statutory benefits.
An inclusive and welcoming environment where everyone can be themselves.
A collaborative work culture in a supportive and team-oriented work environment
Company-provided personal protective equipment ensuring your safety and comfort on the job.
This posting is for an existing vacancy at Amrize Canada Inc.
BUILDING INCLUSIVE WORKSPACESAt Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email View email address on ca.hrm.tc. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
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