Senior Security Delivery Professional

Our team and what we’ll accomplish togetherAt TELUS, we are passionate about putting our Customers First and keeping thousands of residential and commercial customers safe and secure with our dedication to quality installations and superb customer service.As a Senior Security Delivery Professional, you are someone who excels in customer service and enjoys providing a white glove experience to customers, and you are excited by new and evolving technology. This role plays a vital part in ensuring the security and satisfaction of our residential customers. By having an expert in place, the installation and repair processes are carried out efficiently and effectively, meeting the specific requirements and expectations of each customer. The seamless collaboration with contractors and sales teams ensures a coordinated approach to project delivery, enhancing the overall customer experience. Additionally, the expertise in advanced video solutions guarantees that customers receive top-notch security solutions that align with the latest technology standards. Ultimately, the Senior Security Delivery Professional's passion for high-quality customer service and technology contributes to building trust, satisfaction, and long-term relationships with customers.What You’ll DoDelivering exceptional customer outcomes by leveraging a blend of excellent communication, technical and customer service skills. You take pride in your work, and maintain high standards in all your interactionsIdentifying upsell and cross-sell opportunities and promoting additional products and services to homeownersInstalling and repairing residential alarm and automation systemsEducating customers on smart-home technology, and providing expert analysis to build solutions that address customer needs and concernsTechnical expertise that included the design of seamless home networks and advanced video solutionsProvide support for products such as, internet ,TV and WifiCollaborating with vendors for project executionManaging projects from start to finishEngaging with the community to build relationships, promote services, and enhance brand presence by participating in community eventsDriving sales as a primary focus of the role by identifying and capitalizing on revenue-generating opportunitiesTraining, mentoring, and supervising new hires in the field during coaching sessions to ensure quality delivery and skill developmentWhat's in it for you ?Your rewards of starting your career with TELUS include a competitive annual salary; note that starting salary will be determined based on your relevant education and experience. As well as annual bonuses and sales incentives,we will offer you best-in-class training to start, an employee share purchase plan, service discounts and more.You will have the chance to build a long term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve.Competitive salary and benefits packageOpportunities for professional growth and development in the residential security sectorSupportive and collaborative work environment focused on residential customer satisfactionChance to work with cutting-edge technologies and solutions for residential security needsFinally, a career you'll love.QualificationsYou're the missing piece of the puzzle with your…Enhanced track record of delivering exceptional customer service, coupled with a proactive approach to assisting customers in various areas when requiredYou're comfortable with solutions based selling, recommending products to your customers and up-selling and cross-selling TELUS services and productsNormal colour vision which is required to work with color-coded wiringProactiveness, demonstrated effective decision-making skills and ability to work effectively with limited supervisionAbility to plan, prioritize and thrive in a dynamic, rapidly changing environment and effectively work in a team environment and collaborate with other departmentsFollow safe work practices and abide by all safety rules and regulationsExhibit enthusiasm to continuous learning, high performance and have a demonstrated ability to learn and apply learned skills to related situationsProven experience in delivering security solutions and services to residential customersStrong knowledge of Wi-Fi setup and troubleshooting techniques in home environmentsExcellent project management skills with a focus on completing residential projectsYou can handle physically demanding work, which includes heavy lifting, crawling in confined spaces,working in all weather conditions and are comfortable working at heights and climbing laddersFlexibility to work various shifts: days, evenings, weekends, statutory holidays, to meet business needsFluency in English, with proven professional oral and written communications skills, proficiency in other languages would be a bonusYou are bondable (a security clearance and criminal record check is required), with a clean and valid Class 5Driver's License without GDL or restrictions - or other provincial equivalent (a driver’s abstract will be required)Security/alarm installation training will be providedGreat-to-havesPost-secondary education in electronics, computers/IT or similar is an assetSecurity Systems Technician Trades Qualified (TQ) certification is an assetPrevious security alarm installation experience is an assetSalary Range: $57,000-$105,000Performance Bonus or Sales Incentive Plan: 5 %