Veteran Concierge Team Client Care Specialist

Become a vital part of Aurora’s Veteran Concierge Team as a Bilingual Client Care Specialist. This remote full-time role empowers you to facilitate high-quality patient care and support. In this position, you'll be tasked with managing incoming patient inquiries and providing critical assistance to ensure a pleasant experience. With a focus on compliance and discretion, your strong communication skills will help bridge gaps between patients and healthcare professionals. This is an opportunity to make a real difference in people's lives. Key Responsibilities:

• Handle a high volume of inbound patient calls effectively
• Process and manage client orders with precision
• Inform clients of regulations governing medical cannabis
• Maintain accurate client records in the CRM system
• Resolve issues and complaints efficiently using critical thinking

• Proficiency in both English and French
• Experience in customer service (1-3 years)
• Familiarity with VAC and 3rd party billing processes
• Administrative certification highly regarded
• Strong attention to detail and organization