IT Systems Analyst

Department: Corporate Services

Employee Group: Teamsters Local 31

Location: 4515 Central Boulevard, Burnaby

Salary Range/ Wage Rate: PG T30 $4,228.20 - $5,007.58 bi-weekly

Our Corporate Services Department is seeking an IT Systems Analyst who will play a key role in the delivery and support of enterprise applications and technology solutions across the organization. Working within a collaborative IT team, you will manage projects through the full lifecycle, from requirements gathering and design through development, implementation and ongoing support. You will partner closely with business clients to understand their needs, build and maintain integrations and low-code workflows, and help ensure our systems are well configured, secure and performing optimally. You will also contribute to the team’s growing adoption of cloud technologies, particularly within the Microsoft Azure ecosystem.

You are: A technically versatile professional with a strong foundation in enterprise application support, business analysis and project coordination. You bring hands-on experience with programming, scripting and SQL alongside a solid understanding of how to translate business needs into practical technology solutions. Experience with cloud platforms, especially Azure, is a strong asset. You are comfortable working across multiple systems and stakeholder groups, can manage competing priorities with minimal supervision, and communicate clearly with both technical and non-technical audiences. Above all, you are someone who takes ownership of problems, follows through on commitments, and is always looking for ways to improve how things work

This role

• Acts as project manager in the development and implementation of information technology systems, applications and standards; and coordinates project lifecycle through all phases including planning, design, development, implementation and operational support.
• Coordinates strategic and tactical business planning for client departments; conducts needs assessment and consults with clients to understand requirements and gather feedback; acts as liaison between clients, technical staff and/or contractors to ensure solutions meet client expectations and adhere to policies and standards; coordinates implementation of applications and systems across departments; supports change management activities related to implementation and upgrades; and provides assistance and guidance on matters related to the work.
• Programs, codes and/or scripts for automation, configuration, and integration; builds and maintains low-code solutions and workflows; monitors system and application performance; provides technical assistance and troubleshoots and/or fixes problems; liaises with and refers more complex issues to technical staff and vendors as needed; and supports and maintains enterprise systems and business applications.
• Reviews and develops test scripts and scenarios; performs testing, configuration changes, and enhancements to ensure system integrity and integration across various applications; and applies configuration and version control practices to track, document and manage changes across development, test and production environments.
• Keeps abreast of industry developments and best practices related to the work; researches, evaluates and recommends new and/or revised tools and methodologies; prepares technical specifications for acquisition; conducts procurement evaluations; and recommends contract awards for products and services.
• Trains users and conducts onboarding regarding system and application functions and new features; and develops and maintains various training materials.
• Prepares and maintains a variety of materials such as technical procedures, project charters, business cases, statements of work, estimates and system configurations; and prepares and provides reports and presentations to senior staff, clients, technical staff and external contacts.
• Performs related work as required.

To be successful, you have:

• Completion of a university degree in computer science, business administration or other relevant discipline, plus considerable experience in software and/or enterprise application development and business/management systems analysis and planning; or an equivalent combination of training and experience.
• Thorough knowledge of the equipment, methods and techniques used in developing, implementing and supporting a variety of enterprise applications and systems related to the work performed.
• Thorough knowledge of the principles and practices of project management, requirements gathering, business analysis and needs assessment.
• Thorough knowledge of problem definition and analysis related to systems planning.
• Considerable knowledge of information technology components, processes and developments related to the work performed.
• Considerable knowledge of the departmental policies, procedures and functions and their requirements related to the work performed.
• Considerable knowledge of computer programming related to the work performed.
• Considerable knowledge of relational databases, SQL and data management principles as applied to enterprise systems.
• Considerable knowledge of configuration and version control practices as it relates to managing system changes, scripts and application configurations.
• Sound knowledge of security and privacy considerations as it relates to system configuration, data handling and integration work.
• Ability to support major enterprise applications and to provide subject matter expertise in assigned area of responsibility such as, but not limited to, ESRI GIS, PeopleSoft, EAM and Unit4.
• Ability to act as project manager and to coordinate the project lifecycle through all phases.
• Ability to coordinate system and application implementation across departments and to collaborate with various staff to ensure project meets business requirements and organizational standards.
• Ability to program, code and script as it relates to the work, to develop test scripts and scenarios, and to perform testing, configurations and enhancements.
• Ability to ensure compliance with organizational security, privacy and data governance standards.
• Ability to analyze and document business processes and workflows and to recommend improvements to support efficiency and usability.
• Ability to prepare technical specifications, conduct procurement evaluations, and recommend awards.
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts and to provide advice, assistance and training on matters related to the work.
• Ability to communicate effectively orally and in writing and to provide presentations to senior staff.
• Ability to perform assigned duties under minimum supervision.
• Driver’s Licence for the Province of British Columbia.