Guest Services Nordic Lead Hand - Winter 2026/27

Does skiing, snowboarding, snowshoeing or fat biking sound interesting to you? You can do all this and more in your free time as a part of our Guest Services department. We are seeking to recruit a diverse team with varying time commitments. We can offer full-time shifts with seasonal or long-term employment and varied benefits. If this sounds like a great workplace, fill out an application today to work, live and play where you belong.

Compensation Information: $22.45 per hour

Physical Requirement: Light; work activities involve handling loads up to 10kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.

Skills you bring with you:

• Proficient in English, with excellent verbal and written communication skills.
• Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
• Highly developed guest service skills, with the ability to assess guest needs and promote resort products and services.
• Friendly, patient, and professional when interacting with a diverse range of guests and colleagues.
• Self-motivated, dependable, and detail-oriented, with the ability to work effectively both independently and within a team environment.
• Strong interpersonal skills, with the ability to lead by example, foster teamwork, and support colleagues in delivering exceptional guest service.
• Respectful, reliable, and punctual team player.
• Organized and able to manage multiple priorities while working efficiently in a fast-paced environment.
• Ability to remain calm and professional when responding to challenges or resolving guest concerns.
• Good knowledge of workplace safety practices, including current WorkSafeBC standards.
• Familiarity with Nordic skiing, snowshoeing, the local resort and surrounding area, or a willingness to actively learn and share that knowledge.

Preferred Experience:

• Experience working in the mountain resort industry, including completion of a full season at a ski resort.
• Experience with Nordic ski rentals, equipment maintenance, or experience Nordic skiing is considered an asset.
• Experience acting as a shift lead or providing operational support to a team.
• Post-secondary education in a related field is considered an asset.
• Previous experience selling ski resort products, rentals, lessons and activities.
• Customer service or sales training, or equivalent experience in a high-volume guest service environment.
• Demonstrated experience managing cash transactions, reconciling sales and performing daily cash-outs.

Primary Responsibilities:

• Provide operational support to Guest Services locations across the resort.
• Serve as a role model for the front-line team members by demonstrating professionalism, teamwork and a commitment to service excellence on every shift.
• Provide guidance and support to front-line team members by assisting with questions, problem-solving and daily operational needs.
• Assist with seasonal setup, organization, inventory counts and end of season pack-down of East Village Centre.
• Ensure the completion of daily opening and closing procedures and assist with shift coverage to support adequate staffing for breaks and lunches
• Serve as the communication liaison between front-line staff and Guest Services Supervisors.
• Deliver outstanding guest experiences by providing efficient, courteous, and knowledgeable service across all communication channels while promoting Nordic products, lessons, rentals, snowshoe rentals, resort products and services.
• Fit guests with Nordic ski and snowshoe equipment, book Nordic lessons, maintain Nordic rental equipment, including waxing rental skis, perform routine equipment inspections, and monitoring equipment conditions.
• Accurately process transactions using the RTP POS system, including handling cash, managing floats and balancing sales to system reports.
• Perform general cleaning and upkeep of the East Village Centre, Guest Services offices, Nordic rental area, personal workstations and common areas.
• Monitor and maintain adequate office supply levels and notify the Guest Services Supervisors when items require ordering.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/d6421e8e-a178-9e6f-7eb2-258494239d57/apply?source=3767374-CS-58771