Sales Marketing Campaign Support- HYBRID
$18 per hourTemporary
Pathway Communications
Location: HYBRID 95 Apple Creek Blvd. Markham
Employment Type: Independent Contractor
Hourly Rate: $18/hour
Working Hours: 9:00 AM - 5:00 PM / 12:00 noon - 8:00 PM
Contract: 3-months with possibility of extension
Language Requirement: English
Role Overview
We are seeking a customer-focused and results-driven Marketing Campaign Support with experience in telecom or IT environments. This role combines client engagement solution selling and customer service to ensure a seamless customer experience from onboarding through ongoing support.
Key Responsibilities
- Support marketing campaigns by contacting customers from assigned campaign lists and tracking campaign results.
- Conduct outbound calls to customers who have previously expressed interest in services and schedule installation appointments.
- Coordinate and manage installation appointments with customers.
- Follow up on service orders stale leads and customers awaiting installation.
- Update CRM and internal systems with call outcomes appointment status and customer interactions.
- Support the sales team by facilitating the progression of qualified prospects through the sales pipeline.
- Respond to customer inquiries regarding installation scheduling and service readiness.
- Monitor and report on campaign performance including call activity appointments booked and conversion outcomes.
- Collaborate with Marketing Sales Customer Service and Operations teams to ensure successful campaign execution.
- Meet established performance targets related to outbound calling appointment setting and customer satisfaction.
Qualifications & Skills
- Minimum 2 years of experience in a call center or sales environment within IT or Telecom
- Experience with ticketing tools and CRM systems
- Strong verbal and written communication and presentation skills
- Ability to explain technical solutions to non-technical clients
- Strong customer handling and problem-solving skills
- Proficiency in Microsoft Office (Excel Word PowerPoint)
- Ability to multitask prioritize and manage time in a fast-paced environment
- Punctual and able to work HYBRID to work from home full-time (9 AM 5 PM) with flexibility to work extra hours
Required Experience:
Senior IC
Vacancy posted a month ago
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