Sales Marketing Campaign Support- HYBRID

Location: HYBRID 95 Apple Creek Blvd. Markham
Employment Type: Independent Contractor
Hourly Rate: $18/hour
Working Hours: 9:00 AM - 5:00 PM / 12:00 noon - 8:00 PM
Contract: 3-months with possibility of extension
Language Requirement: English

Role Overview

We are seeking a customer-focused and results-driven Marketing Campaign Support with experience in telecom or IT environments. This role combines client engagement solution selling and customer service to ensure a seamless customer experience from onboarding through ongoing support.

Key Responsibilities

• Support marketing campaigns by contacting customers from assigned campaign lists and tracking campaign results.
• Conduct outbound calls to customers who have previously expressed interest in services and schedule installation appointments.
• Coordinate and manage installation appointments with customers.
• Follow up on service orders stale leads and customers awaiting installation.
• Update CRM and internal systems with call outcomes appointment status and customer interactions.
• Support the sales team by facilitating the progression of qualified prospects through the sales pipeline.
• Respond to customer inquiries regarding installation scheduling and service readiness.
• Monitor and report on campaign performance including call activity appointments booked and conversion outcomes.
• Collaborate with Marketing Sales Customer Service and Operations teams to ensure successful campaign execution.
• Meet established performance targets related to outbound calling appointment setting and customer satisfaction.

Qualifications & Skills

• Minimum 2 years of experience in a call center or sales environment within IT or Telecom
• Experience with ticketing tools and CRM systems
• Strong verbal and written communication and presentation skills
• Ability to explain technical solutions to non-technical clients
• Strong customer handling and problem-solving skills
• Proficiency in Microsoft Office (Excel Word PowerPoint)
• Ability to multitask prioritize and manage time in a fast-paced environment
• Punctual and able to work HYBRID to work from home full-time (9 AM 5 PM) with flexibility to work extra hours

Required Experience:

Senior IC