Director, IT Solution Delivery

About Calgary Co-op

Calgary Co-op is one of the largest retail co-operatives in North America, proudly owned by the members and communities we serve. As we continue to invest in technology to power our food, gas, liquor, home health, and wine, spirits & beer businesses, our IT organization plays a critical role in delivering the tools, systems, and solutions that support our people and our members every day.

The Opportunity

The Director, IT Solution Delivery is a senior technology leader within Calgary Co-op's digital and technology organization. Reporting directly to the Senior Director, Information Technology, this role is accountable for the successful delivery of IT strategic roadmap commitments, technology-focused capital projects, and day-to-day high-value delivery activities across the IT organization.

Working closely with the Enterprise Project Management Office, project sponsors, and key business stakeholders, you will build a high-performing delivery culture centered on business value, efficient resource allocation, program health transparency, individual accountability, and continuous improvement.

While this is a non-technical role, you'll work closely with technical teams to translate technology challenges into solutions aligned with organizational objectives. You will provide strategic leadership across the full IT delivery portfolio — spanning all IT teams and verticals — ensuring that programs, projects, products, solutions, vendors, budgets, and people stay focused on Calgary Co-op's priorities.

What You'll Do

IT Strategy, Operating Model & Delivery Alignment

• Translate enterprise and business strategies into a clear, prioritized IT delivery roadmap.
• Evaluate and optimize delivery frameworks, standards, governance, and performance measures.
• Partner with the PMO to align technology initiatives to strategic objectives, governance, and team capacity.
• Foster a culture of predictable, outcome-oriented delivery and continuous improvement.

Technology Program & Project Delivery Maturation

• Provide oversight of complex, multi-year programs and enterprise technology projects.
• Uphold effective governance across scope, schedule, budget, risk, dependencies, and benefits realization.
• Provide the Senior Director, IT with executive-level visibility into delivery status, risks, and outcomes.
• Identify delivery risks early and implement effective mitigation strategies.
• Enforce consistent project management practices and standards across the portfolio.

Technology Solution Delivery

• Oversee the successful delivery of technology solutions across all IT teams and verticals, from concept through implementation.
• Ensure solutions meet business, architecture, security, integration, and performance requirements.
• Partner with technical leadership to translate technical challenges into viable, sustainable solutions.
• Promote reuse, standardization, simplification, and modernization of technology capabilities.

Vendor & Partner Management

• Cultivate relationships with technology vendors, implementation partners, and service providers.
• Ensure vendors are selected and managed based on business value, performance, risk, and total cost of ownership.
• Lead or support vendor negotiations, escalations, and performance improvement initiatives.

People Leadership & Talent Development

• Attract, retain, lead, coach, and develop a high-performing team of IT delivery professionals.
• Provide direct leadership and performance management for managers and/or individual contributors within Software Engineering and Enterprise Applications.
• Foster an inclusive, accountable, and collaborative team culture and build a strong leadership pipeline.

Change Management & Stakeholder Leadership

• Partner with IT and business leaders on organizational readiness, communications, and adoption.
• Build trusted relationships with executive leaders and communicate complex delivery issues clearly.
• Represent IT delivery interests and capabilities at senior leadership forums.

What You Bring

• 15+ years of progressive IT experience, including at least 5 years in senior leadership roles (Director-level or above) with direct accountability for technology or strategic delivery teams at enterprise-scale organizations.
• A demonstrated track record of developing and executing multi-year technology strategies in complex, large-scale, or geographically distributed organizations.
• Strong business acumen with experience partnering with C-suite and executive stakeholders on technology investment delivery.
• Proven ability to manage multi-million-dollar IT budgets and coordinate complex vendor and partner ecosystems.
• A track record of building and maturing high-performing teams, including talent development and organizational design.
• Exceptional communication and influencing skills, with credibility across both technical and business audiences.
• Bachelor's degree in Computer Science, Information Technology, Business, Engineering, or a related discipline; a Master's degree or MBA is considered an asset.
• Relevant professional certifications such as PMP, PgMP, PMI-ACP, or Scrum credentials are considered an asset.

Why Calgary Co-op

Calgary Co-op offers a competitive total rewards package, including a comprehensive benefits program and retirement savings support. You'll join a collaborative, values-driven organization with a strong community presence and the opportunity to shape technology delivery at enterprise scale. If you are a strategic, people-centered delivery leader ready to make an impact at one of Canada's largest retail co-operatives, we would love to hear from you.