Queue Master

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2.13 billion in 2025.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

This position is responsible for planning and scheduling the daily process flow operations of materials and production to support of Customer demands for all assortments. The Queue Master will ensure that certain key Customer order fill rates are managed to goal. Work with Materials, Production Operations, and Shipping Departments to generate and lead initiatives that will improve fill rates, inventory goals, service measures and reduce the length of time to service Customers. 

Primary Duties

• Communicate status of customer orders with Supply Chain Managers and determine availability dates for make to order items for assigned product lines and customers 

• Ensure daily production plan is met by coordinating of tasks, assigning work priorities, verification and management of documentation associated to area. 

• Determine appropriate work order quantity and frequency, for assigned product lines, ensuring fill rates and targeted inventory levels are achieved 

• Identify and resolve daily issues that may affect customer, team or individual goals and objectives 

• Identify opportunities for process improvement and cost reduction. Work with Product Team to achieve results 

• Partner with Operations to better understand their needs and develop effective and efficient solutions 

• Maintain item planning data in SAP 

• Recognize bottlenecks and advise Supervisor of any concerns. 

• Mentors and trains new hires on work procedure and processes. 

• Ensure a good and healthy work environment through the compliance of procedures, company policies, operational and safety standards.

• Assist in small parcel department

• Other duties as assigned 

Qualifications

• Proven experience in working within ERP systems is required 

• Some level of manufacturing planning experience is a plus 

• Proven experience in a large SKU, fast-paced environment 

• Working knowledge of material planning principles

• Ability to initiate communication and action and to resolve issues both internally and externally in a professional manner 

• Excellent math skills. 

• Excellent verbal and written communication skills. 

• Ability to challenge the status quo 

• Apply situational leadership and assert ideas

• Ability to learn and adapt to new processes and systems

• Ability to work with minimal supervision and follow written/verbal instructions. 

• Good PC skills including Windows, Microsoft Suite, Internet navigation and SAP 

• Proficient in time management, planning, and forward thinking.

• Ability to assist in projects for process improvement. 

• Ability to follow and promote company policies and procedures. 

• Good analytical, problem solving, and decision-making skills.

• Physical Requirement: Capability to lift 45 pounds.

• Working Conditions: While performing the duties of this Job, the employee is regularly required to stand; walk; sit; bend; use hands to finger, handle, or feel; talk and hear. The employee is frequently required to reach, push, pull and lift with hands and arms. The employee must frequently lift and/or move up to 25 pounds and may occasionally lift and/or move up 45 pounds.

Education / Experience

• Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.   

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.