SENIOR TECHNICAL SUPPORT SPECIALIST 1 (File Services Lead)

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• Job ID: 67406
• Job Category: Information & Technology
• Division & Section: Technology Services, Enterprise Services & Operations
• Work Location: 703 Don Mills Rd, North York, ON
• Job Type & Duration: Full-time,Permanent Vacancy

Salary Range: $105,241.00 - $160,649.00

• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 30-Sep-2026 to 14-Oct-2026

Job Description

Provide strategic leadership and senior technical oversight for the City's enterprise unstructured data and file storage infrastructure, including OpenText/Novell Open Enterprise Server (OES) file systems and OneDrive. Reporting to the Manager, Infrastructure & Platform Services (I&P), this role leads the File Services team, ensuring the availability, security, and integrity of shared file access across the organization. The position drives modernization of file share services, through storage optimization, data protection, and lifecycle automation, while maintaining reliable operations and recommending platform enhancements, upgrades, and acquisitions.

Major Responsibilities

• Designs, architects, analyzes and implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned cross divisional project staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day project operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Provides advice and consultation to business users and other technical staff to determine requirements, research on solutions, evaluate alternatives, and to recommend policies, data integration, data security, network infrastructure, common software required, and the final product acquisition.
• Leads technical project teams comprised of members from other department and/or sections of the division, to determine requirements, research, evaluate, develop and/or acquire, implement and provide technical support for enterprise software products to support business requirements.
• Provides senior level support of the enterprise software and hardware installation, upgrades, configuration, account management, security administration, capacity planning and performance tuning.
• Performs hardware, software, appliance and related tools installation, configuration, maintenance and upgrades. Also, performs account management, system monitoring and security services on the systems. This includes the creation of City wide policies and standards, and enforcement of the standards relating to users account creation and the access permissions for the users.
• Provide enterprise wide backup and disaster recovery services to meet the business recovery requirements. Responsible for the capacity planning, security measurement, and performance tuning of the overall infrastructure, including Internet, Intranet and Extranet environments.
• Develops, manages and reports on detailed project plans. Ensures effective corporate standard system security and internal processing controls (audit controls) are maintained.
• Impacts change management for both hardware and software, and manages vendor relations in the case of external hardware, systems software, network and/or service acquisitions. Provides risk assessment and it's potential impact on enterprise systems and users.
• Ensures timeliness and completion of corporate projects by providing project management and project planning. Influences project scope, monitors critical success factors, co-ordinates projects resources and reports on project milestones/deliverables.
• Leads in the preparation of Request for Proposal (RFP), Request for Quotation (RFQ), and Request for Information (RFI) and participates in the evaluation and selection of technical solutions.
• Establishes City wide standards related to the operability and high availability of corporate data center software/hardware products through the identification and resolution of service or performance problems and initiates changes to enhance problem avoidance.
• Reviews, evaluates, recommends and comments on emerging technologies and business innovation for improving service, reducing costs and enhancing efficiency on internal service improvement, cost efficiencies to the public.
• Works with highly confidential information; available 7x24 while on-call to respond to critical page alerts.
• Develops technical criteria of the overall unstructured data and file storage infrastructure to meet the open systems storage requirements of the corporate consolidated data centre.

Key Qualifications

Your application for the role of Senior Technical Support Specialist 1 (File Services Lead) should describe your qualifications as they relate to:

• Post-secondary education in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and experience.
• Extensive experience administering OpenText/Novell Open Enterprise Server (OES) environments, including NSS file systems and eDirectory, in a large enterprise setting.
• Considerable experience administering OneDrive for Business, including provisioning, access governance, and coexistence with on-premises file shares.
• Experience modernizing on-premises file services - storage tiering, quota and policy management, data lifecycle/retention automation, and ransomware detection/immutable-snapshot protections.
• Experience supervising technical staff, including scheduling, assigning and reviewing work, and monitoring performance.
• Experience with capacity planning, storage growth forecasting, and coordinating lifecycle management (LCM) and procurement for file services hardware and software.
• Demonstrated ability to integrate file services with backup/restore and disaster recovery platforms.
• Knowledge of adjacent enterprise storage and directory technologies (SAN/NAS, Active Directory) sufficient to manage cross-team dependencies.
• Strong written and oral communication skills, with the ability to work effectively with business clients, vendors, and technical peers.
• Familiarity with government legislation such as MFIPPA and AODA as it relates to storage, processing and retention of data.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.