General Manager

General Manager – FUNHUB DIX30

Location: 9415 Boul. Leduc, Brossard, Q

Employment Type: Full-Time

Expected Hours: 40 hours per week

Work Mode: On-site

Salary: Competitive salary based on experience

Bonus: Performance bonus based on store results and KPI achievement

About FUNHUB

FUNHUB is a fast-growing family entertainment company offering arcade games, immersive virtual reality experiences, billiards, darts, food and beverage, a full-service bar, birthday parties, corporate events, private bookings, sports nights, and more.

Similar to The Rec Room or Dave & Buster’s, we create high-energy entertainment spaces where guests of all ages can gather, play, celebrate, compete, eat, drink, and enjoy memorable experiences.

FUNHUB DIX30 is one of our flagship locations and plays an important role in the growth and expansion of our entertainment concept. This location combines multiple activities and revenue streams under one roof, including arcade, VR, bar, food service, group events, corporate bookings, and other entertainment experiences.

Position Overview

We are looking for a driven, hands-on, and organized General Manager to lead our FUNHUB DIX30 flagship location .

This is a key leadership role responsible for overseeing the full operation of the location, building and managing a strong team, delivering an exceptional guest experience, maintaining high operational standards, and driving store performance.

The General Manager will be responsible for daily execution, including team leadership, guest experience, operations, events, food and beverage coordination, cleanliness, safety, reporting, and overall store readiness.

This role requires someone who is both strategic and hands-on. The right candidate must be present on the floor, support the team during peak periods, solve problems quickly, and ensure the store operates at the expected standard.

Flexible availability is required, including evenings, weekends, holidays, and late closing shifts based on business needs.

• Recruit, train, coach, and develop front-line employees, supervisors, and team leaders

• Build a positive, energetic, professional, and accountable team culture

• Set clear expectations for service, operations, cleanliness, safety, and performance

• Lead by example on the floor, especially during busy periods, events, and peak traffic windows

• Manage scheduling to support business needs, labour targets, and guest experience standards

• Conduct regular performance follow-ups with team members and supervisors

• Address performance issues quickly, fairly, and professionally

• Support employee development and identify future leaders within the team

• Promote a culture of ownership, urgency, teamwork, and service excellence

Guest Experience

• Ensure every guest receives a fun, welcoming, clean, safe, and professional experience

• Maintain high standards of service across all customer touchpoints, including entrance, arcade, VR, bar, food service, events, and private bookings

• Resolve customer issues quickly and professionally with a solution-oriented approach

• Be visible and available during peak periods to support both guests and employees

• Monitor guest feedback and take action to improve service quality

• Ensure the store environment is clean, organized, attractive, and ready for guests at all times

• Identify recurring guest issues and implement operational improvements

Operational Management

• Oversee day-to-day operations across all store zones, including arcade, VR, bar, food and beverage, events, billiards, darts, and other activities

• Ensure all departments are properly staffed, organized, and ready for business

• Maintain strong standards for opening, closing, cleanliness, store readiness, and shift execution

• Monitor store flow, guest traffic, staffing needs, and operational priorities throughout the day

• Ensure all equipment, including arcade machines, VR stations, kiosks, card systems, TVs, sound systems, and other operational tools, are functioning properly

• Escalate technical, maintenance, safety, or operational issues quickly and follow up until resolved

• Monitor inventory levels and coordinate replenishment for operational supplies, merchandise, food and beverage items, and other store needs

• Ensure company procedures, checklists, opening standards, closing standards, and reporting routines are followed consistently

• Maintain strong communication with head office, operations leadership, tech support, marketing, accounting, and other internal partners

Events & Corporate Bookings

• Support the successful execution of birthday parties, group events, corporate bookings, private events, and special activations

• Ensure event setups, staffing, timing, guest flow, food service, bar service, arcade cards, VR sessions, and customer requests are properly coordinated

• Work closely with the leadership team to improve event execution and customer satisfaction

• Ensure the team is properly briefed before events and understands the schedule, expectations, and special requirements

• Monitor event execution during the day and step in when needed to resolve issues

• Support sports nights, themed events, peak traffic activations, and local promotions

• Ensure corporate clients and private groups receive a professional and organized experience

Food & Beverage / Bar Operations

• Support the proper execution of food and beverage standards with the appropriate team members

• Ensure responsible service standards are respected at all times

• Maintain a clean, organized, and guest-ready bar and food service environment

• Monitor service flow during busy periods to avoid delays and guest dissatisfaction

• Ensure food and beverage areas follow company standards, cleanliness expectations, and local regulations

• Support inventory control, waste control, and proper handling of supplies

Performance & Reporting

• Monitor daily sales, KPIs, labour productivity, guest feedback, event performance, and operational performance

• Work with leadership to meet and exceed monthly performance targets

• Identify opportunities to increase sales, improve guest satisfaction, improve labour productivity, and control costs

• Review store performance regularly and take action when results are below expectations

• Complete and review operational reports as required

• Use reporting tools and business data to make informed decisions

• Hold supervisors and team members accountable for performance, standards, and execution

• Communicate key business updates, risks, and opportunities to leadership

Health, Safety & Compliance

• Ensure the store follows all company policies, safety standards, and local regulations

• Maintain a safe environment for guests and employees

• Ensure proper incident reporting and follow-up when required

• Address maintenance, cleanliness, and safety issues quickly

• Ensure emergency procedures are understood and followed by the team

• Ensure employees respect responsible service standards in areas involving alcohol

• Maintain high standards for cleanliness in public areas, washrooms, food and beverage areas, storage areas, and employee areas

Requirements

• Minimum 3 years of experience in a management role, ideally in entertainment, hospitality, retail, restaurant, amusement, recreation, or another high-volume customer-facing environment

• Experience managing a team in a fast-paced operation

• Strong leadership skills with the ability to coach, motivate, develop, and hold teams accountable

• Excellent communication and problem-solving skills

• Strong sense of urgency and ability to make decisions quickly

• Ability to manage multiple priorities at the same time

• Comfortable being hands-on and present on the floor during busy periods

• Customer-first mindset with strong service standards

• Strong organizational skills and attention to detail

• Comfortable working with KPIs, reports, sales targets, labour management, scheduling, and performance follow-ups

• Ability to maintain high standards in a high-energy environment

• Ability to remain calm and professional under pressure

• Flexible availability required, including evenings, weekends, holidays, and late closing shifts based on business needs

• Bilingual French and English strongly preferred

Ideal Candidate Profile

The ideal candidate is a strong operator and people leader who enjoys fast-paced environments and knows how to create structure, accountability, and consistency.

You are comfortable leading from the floor, not only from the office. You know how to coach a team, manage guest expectations, solve problems in real time, and maintain high standards even during busy periods.

You are organized, reliable, hands-on, and business-minded. You understand that great guest experiences come from strong operations, strong training, follow-up, and leadership.

You are also comfortable working in a business where evenings, weekends, holidays, events, and late closings are part of the operation.

Compensation & Benefits

• Competitive salary based on experience

• Performance bonus based on store results and KPI achievement

• Paid time off

• Employee discounts

• Career growth opportunities within a fast-growing company

• Opportunity to lead one of FUNHUB’s flagship locations

• Opportunity to be part of a growing entertainment concept with expansion plans

Schedule

• Full-time position

• 40 hours per week

• Must be available to work evenings, weekends, holidays, and late closing shifts based on business needs

• Schedule may vary depending on store operations, events, peak periods, and business priorities

• On-site presence is required

Why Join FUNHUB

This is an opportunity to lead one of FUNHUB’s flagship locations and play a key role in the growth of a fast-expanding entertainment company.

The right candidate will help build a strong team, improve operational standards, drive performance, and deliver memorable guest experiences in a high-energy entertainment environment.

To apply: Please submit your resume through .