Customer Implementation Product Manager

Own customer outcomes at Purelend as a Customer Implementation Product Manager, combining lender relationships, product taste, and hands-on delivery.This Calgary, in-office position reports to the CEO and puts you close to lenders throughout implementation and adoption. You’ll build the implementation process from real work, documenting reusable approaches as each lender goes live. You’ll work across discovery, configuration, development, testing, demos, and validation while deciding what should become part of the broader platform. You’ll also participate in sales conversations without carrying a quota, helping lenders get excited about Purelend’s capabilities.Key Responsibilities:
Own implementation decisions and day-to-day customer progressRun milestones with clear responsibilities and dependenciesDocument approaches and identify reusable implementation patternsTest delivered work before lender releaseSupport lender adoption and measure expected valueRequirements:
Ability to navigate customer organizations and earn trustTechnical curiosity across APIs, configuration, tickets, and GitHubExperience making autonomous decisions without established processesCare for product details, clarity, and usabilityAbility to use and evaluate AI tools thoughtfullyCombine lender-facing leadership, implementation ownership, and product thinking to shape how Purelend serves every future lender.
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