Ai Customer Experience Product Manager
Enercare Inc.
Lead customer experience innovation at Enercare in Markham, Ontario, combining AI product management, data analysis, and cross-functional delivery.This regular, full-time position serves as the primary business owner for current and future AI-powered customer interactions across inbound and outbound channels. You will partner with Technology, Operations, Legal, Privacy, Security, Marketing, and vendors. Your work will guide conversation design, automation controls, launches, measurement, and responsible operations.Key Responsibilities:
Own product prioritization and connect decisions to business outcomesEstablish KPIs and use performance data to diagnose underperformancePartner across functions to deliver and operate AI experiences responsiblyGuide conversation design, rules, escalation paths, and automation controlsLead readiness, risk management, measurement, and post-launch monitoringRequirements:
Three to five-plus years in product or customer-facing technology rolesExperience using customer behaviour and qualitative feedback for decisionsAbility to manage priorities, trade-offs, and delivery outcomesStrong communication and cross-functional stakeholder management skillsAnalytics tools such as GA4, Application Insights, or Power BI are assetsApply customer experience product management and AI analytics to shape responsible digital interactions at Enercare.
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Own product prioritization and connect decisions to business outcomesEstablish KPIs and use performance data to diagnose underperformancePartner across functions to deliver and operate AI experiences responsiblyGuide conversation design, rules, escalation paths, and automation controlsLead readiness, risk management, measurement, and post-launch monitoringRequirements:
Three to five-plus years in product or customer-facing technology rolesExperience using customer behaviour and qualitative feedback for decisionsAbility to manage priorities, trade-offs, and delivery outcomesStrong communication and cross-functional stakeholder management skillsAnalytics tools such as GA4, Application Insights, or Power BI are assetsApply customer experience product management and AI analytics to shape responsible digital interactions at Enercare.
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Vacancy posted 2 hours ago
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