application support analyst
$65.52k - $70k per yearFull-time
Industrial Fluid Consultants Inc.
Overview
Languages
English
Education
- Bachelor's degree
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Private company, corporation or industry
- Information technology
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Desktop applications
- File management software
- Multimedia software
- Word processing software
- Communication software
- Image editing software
- Programming software
- HTML editing software
- Website creation and management software
- Web service design
- Database software
- JavaScript
- MS Office
- SharePoint
- Sage Accounting Software
Area of work experience
- Quality assurance or control
Area of specialization
- Technical support
Additional information
Transportation/travel information
- Own transportation
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Physically demanding
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
Other benefits
- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
Vacancy posted 4 hours ago
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