Bilingual Collections Representative
$60k per yearTemporary
Beyond Bilingual Inc.
Description
Bilingual Collections Representative
Full-Time Permanent
Location: Pickering, ON
Schedule: 40 hours/week
Shift options:
- 9:00 a.m.–5:00 p.m.
- 11:00 a.m.–7:00 p.m.
Weekend availability required
Salary: Up to $60,000
Company:
One of Canada’s leading non-prime consumer lenders and among the country’s fastest-growing financial services organizations, this company provides innovative financial solutions and lending services through multiple well-established divisions and brands. The organization is recognized for its strong corporate culture, commitment to employee development, growth-oriented environment, and progressive leadership approach.
Perks:
- Leverage our RRSP match and Employee Share Purchase Plan programs.
- Employee discounts on furniture, electronics, and appliances.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a customizable package including options for 100% coverage.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.
Responsibilities
Responsibilities:
- Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
- Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers.
- Support operations by managing customer accounts and collection activities on delinquent/past due accounts of financial loans.
- Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement.
- Complete initial trace work using online tools and account systems.
- Document collections activities and processes through superior administration skills.
Qualifications
Qualifications:
- Fully Bilingual in English and French
- Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role.
- Experience with using an automated dialer system is an asset.
- Excellent verbal and written communication skills.
- Proven ability to multi-task; adapting to changes in a fast-paced environment.
- Competency in MS Office (Word, Excel); ability to learn new software applications.
- Able to pass background checks (criminal, employment, and credit).
Vacancy posted a month ago
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