Senior Associate Director, Debt Services

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Job Description

The Senior Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day operations to ensure service level agreements are met and quality is maintained. As a manager of people, this person has to be an effective leader and team builder to help foster healthy culture and staff development.

This role requires extensive technical knowledge of loan operations, documentation, and accounting. This person is the last line of review for sensitive deliverables and is often a source of knowledge and escalation point for internal matters. Possessing extensive technical ability and outstanding attention to detail imperative to supporting the team while ensuring quality.

The Senior Associate Director is a well-rounded professional with strong commercial acumen and communication skills. This client facing role will involve significant communication with external parties, including prospective clients, and representing our brand. Additionally, the SAD will respond to any client escalations from the operations team and navigate to a resolution. This role is critical to delivering the high level of service and satisfaction MUFG is known for in the industry.

Deliverables

• Manage daily operations to ensure SLAs are met in an efficient manner
• Perform reviews on setups and credit agreements, or any other deliverables, for the operations team
• Manage client relationships and be a point of escalation
• Manage ad hoc client requests to ensure completion
• Be a leader in efficiency changes, embrace any technology updates and strive for continuous better working practices

Strategic Goals

• Champion quality and continuous improvement
• Participate in new service development and support new service rollouts
• Participate in and manage projects to enhance the overall service offering

Budgeting and Reporting

• Support and uphold a culture of control and compliance with company policy

Collaboration

• Collaboration with internal operations groups, across multiple departments, to drive results
• Management of personnel, including ongoing feedback, performance management, and recruitment

Qualifications

• University or College business degree with a concentration in Accounting or Finance
• Minimum 5 years’ experience in management
• Minimum 8 years’ working experience in fund administration or relevant financial services in private credit
• Relevant designation in accounting, finance, or management is an asset

Additional Information

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.    

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.

All AI recommendations are reviewed by our recruitment team before any decisions are made.

More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

This is a backfill position.

MUFG is an equal opportunity employer.