Senior Digital Journey Strategy Lead

Shape National Bank’s digital journey strategy through client experience expertise and agile delivery across web and mobile channels. Drive sustainable results over time.As Senior Digital Journey Owner, you own the vision and results of an end-to-end client journey. You use journey mapping, data, product management, and agile practices to improve satisfaction, efficiency, and business results. Your work connects digital experiences with branches and contact centres.Key Responsibilities:
Own journey vision across web, mobile, branches, and contact centresMap pain points and drop-off areas using client and journey dataDefine target experiences, release scopes, and Minimum Viable ProductsGovern competing initiatives while maintaining end-to-end consistencyAlign multidisciplinary teams around roadmap priorities and release objectivesRequirements:
Relevant academic background and minimum 15 years of related experienceExperience owning long-term journey, service, or digital product resultsStrong knowledge of agile product management and product backlogsKnowledge of digital onboarding, applications, payments, and servicesFrench and English language proficiency for collaboration outside QuebecLead National Bank’s digital journey vision with strategic thinking, client experience expertise, data, and agile product management.
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