Patient Education Specialist-Capacity Building

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Job Description

Union:  Non-union

Site:  Princess Margaret Cancer Centre

Department: Patient Education and Engagement 

Reports to:  Manager, Patient Education and Engagement

Hours: 37.5 per week

Status:  Permanent Full-time

Closing Date : October 24, 2025

The Patient Education Specialist—Capacity Building helps create a culture of health literacy and patient engagement in care across UHN. The Specialist delivers and develops training for all levels of clinicians and staff at UHN, at all hospitals, with the goal of embedding patient engagement care practices into daily care. 

The key responsibilities of this role include: delivering instructor-led training classes on skills related to patient education and engagement in care virtually and in person at UHN hospitals; using project management methodology and collaborating with project teams and subject matter experts to design, develop and implement training programs; developing and maintaining online learning and patient education support strategies; monitoring and evaluating the effectiveness of training programs; and, providing education consultation services and support to project teams across Patient Experience.

Duties

• Delivers effective training and educational support for topics related to patient education and engagement care practices
• Plans, designs, develops, and maintains training program curriculum and documentation for Patient Education and topics related to Patient Experience.
• Uses strong knowledge of principles of health and digital literacy, health promotion and prevention, self-management and self-care.
• Provides quality customer service in delivery of Educational services through operational effectiveness.
• Monitors and evaluates the effectiveness of training programs.
• Effectively perform lead roles as assigned, e.g., Committee participation or chairing, subject matter expertise in learning or patient experience.

Qualifications

• Completion of an undergraduate degree program in Adult Education, a health-related field or a combination of education/experience related to education, communication or health education or recognized equivalent
• Four years of relevant experience 
• Experience working in a hospital or healthcare setting with interprofessional teams
• Demonstrated experience and skill in curriculum design and delivery, including ability to develop content and delivery formats and deliver content in an engaging manner
• Demonstrated experience with instructional design and project management
• Clinical background an asset
• Experience working with Epic EMR an asset

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.