Service Advisor

Are you someone who enjoys working with equipment, helping customers, and keeping things moving? Do you like being the person who connects people, solves problems, and ensures work gets done right? If so, this could be the opportunity for you.

Williams Machinery, part of Wesgroup Equipment, has been helping businesses across British Columbia succeed for over 120 years. As a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers, we're proud to provide industry-leading equipment sales, rentals, service, and operator training to customers in warehousing, construction, manufacturing, and more.

We're looking for a customer-focused Service Advisor who enjoys building relationships, coordinating service work, and being part of a team that keeps essential equipment operating at its best.

Why Join Us?

• Competitive salary: $60,000–$70,000 annually

• Comprehensive benefits package

• Health and Lifestyle Spending Accounts

• Employee and Family Assistance Program (EFAP)

• RRSP matching program

• Three weeks of paid vacation

• Opportunities for growth within a respected and established organization

• Work alongside skilled technicians and industry-leading equipment

What You'll Do

As a Service Advisor, you'll be the key connection between our customers and service team. Every day brings a new challenge as you help coordinate repairs, maintenance, and equipment support that keeps our customers productive.

You will:

• Be the primary point of contact for customers, providing updates and ensuring an exceptional service experience.

• Work closely with technicians to coordinate repairs, maintenance, and inspections on a wide range of equipment.

• Create and manage work orders, quotes, and invoices from start to finish.

• Help customers identify maintenance needs and recommend service solutions that maximize equipment uptime.

• Schedule and dispatch field service technicians to customer sites.

• Coordinate parts, freight, warranty claims, and planned maintenance activities.

• Monitor job progress and ensure work is completed accurately and on schedule.

• Use scheduling and GPS tools to optimize technician routes and workload.

• Maintain accurate service records and support continuous improvement within the service department.

What You'll Bring

• Experience in scheduling, dispatching, service coordination, or a related customer service role.

• A genuine interest in equipment, mechanical operations, or the trades.

• Strong communication skills and a passion for helping customers.

• Excellent organizational and multitasking abilities.

• Confidence working with computer systems, Microsoft Office, and service management software.

• A positive attitude, strong problem-solving skills, and the ability to stay calm in a fast-paced environment.

• A willingness to learn and grow as part of a collaborative team.

Who You Are

You're someone who enjoys interacting with people just as much as you enjoy understanding how equipment and service operations work. You thrive when solving problems, coordinating moving parts, and helping customers get back up and running quickly. Whether you're coming from equipment, automotive, trucking, construction, industrial service, or another customer-focused environment, we'd love to hear from you.

Privacy Notice for Job Applicants : By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at View email address on jobs.williamsmachinery.com .

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.

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