Director, Application Delivery & Support

Select how often (in days) to receive an alert:Director, Application Delivery & Support
Date: Oct 22, 2026Location: Thornhill, ON, CA, L3T 0A1Salary Range: $124,600 - $160,000 CADCompany: CAA SCO Systems & Services Inc.About Us
At CAA Club Group, we are passionate about keeping ourMemberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drivechangeand support each other while cultivating a great working environment to deliver on what is best for ourMembers.CAA SCO Systems & Services Inc.Is a member of the CAA Club Group of Companies.Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:Work-life harmony with access to an award-winning holistic wellness program,Continuous learning through our robust corporate curriculum and education reimbursement program,Incredible rewards, travel incentives, and product and service discounts,Pay-for-performance and best-in-class recognition programs, andCompetitive benefits that include a defined contribution plan, personal spending account, and so much more.Join our growing team where everyone belongs!What You Will DoOwn end-to-end delivery of digital, mobile, roadside, membership, travel, and enterprise application initiativesEstablish and execute application roadmaps aligned with business objectivesLead Development Managers and technical teams responsible for design, development, testing, deployment, and continuous improvementEnsure high-quality delivery through strong governance, release management, and delivery practicesLead production support and application operations across Club technology platformsEstablish service management processes including incident, problem, change, and release managementDefine SLAs, operational KPIs, monitoring, alerting, and escalation proceduresLead major incident management and executive communications during service disruptionsLead modernization of legacy platforms and migration to cloud-native architecturesPromote adoption of modern technologies including cloud, containers, microservices, APIs, event-driven architectures, and AI-enabled capabilitiesGuide application architecture decisions to ensure scalability, security, performance, and maintainabilityOversee modernization roadmaps, technical debt reduction, and platform lifecycle managementProvide strategic oversight for enterprise integrations, APIs, middleware, and event-driven solutionsEnsure integration platforms support business growth, reliability, and interoperability requirementsEnsure compliance with security, privacy, accessibility, and governance requirements.Establish resource plans and portfolio investment strategies, developing and managing operating and capital budgetsManage strategic vendor relationships, contracts, statements of work, and service providersEnsure strong governance over external partners and managed service providersPlease note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.Who You AreBachelor's degree in Computer Science, IT, Engineering, or a related disciplineMaster's degree in IT, Business Administration, or related field is considered an asset12+ years of progressive IT experience in application development, delivery, and support5+ years of leadership experience managing managers and multi-disciplinary technology teamsProven experience leading enterprise application portfoliosExperience managing digital platforms, mobile applications, APIs, integrations, and customer-facing solutionsStrong experience with cloud-native and container platforms such as OpenShift and KubernetesExperience with DevOps, CI/CD, observability, and automated testingExperience managing technology budgets, vendor agreements, and transformation programsExperience supporting business-critical 24x7 environmentsExperience with modern development technologies including: React, Next.Js, Java, Spring Boot, REST APIs, Microservices, BFF ArchitecturePreferred CertificationsPMP, ITIL, SAFe or Agile certifications, Microsoft Azure Certifications, AWS or Google Cloud Certifications, TOGAF or Architecture certifications, CISSP or Security-related certificationsOur Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.Please note that we may use AI tools to help us through the recruitment process.
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