Customer Service Representative

Position:

Customer Service Representative

Location:

Delta, British Columbia

Level:

Individual Contributor

Hiring Range:

46100

to

57700 Benefits and Perks:

At Sleeman Breweries, you’ll have access to benefits that support you today and help you plan for tomorrow:

● Competitive compensation

● RRSP-matching program to help you save for retirement

● A commitment to work-life balance

● Benefits coverage for partners and kids

● Parental leave top-up for primary and secondary caregivers

● Employee product credit

● Tuition reimbursement program for eligible employees

● Employee and family assistance program

● Discount program with access to perks from big brands and local favourites

● Professional development opportunities including mentorship and leadership development

If you require an accommodation or an accessible format at any stage of the application or hiring process, please let the recruitment team know. We are committed to providing an inclusive and accessible experience for all candidates.

Why Join Sleeman Breweries?

What’s your story? Ours is about pushing boundaries to create Canada’s third-largest brewery known for unique craft and world-class brands enjoyed across the country.

As part of Sapporo Breweries, our story includes Sleeman Breweries in Ontario, Okanagan Spring Brewery in B.C., Wild Rose Brewery in Alberta, and Unibroue in Quebec.

When you join Sleeman Breweries, you join a company deeply committed to quality, sustainability, and creating an outstanding employee experience. People here care about what they do and the people they work with. Write your next chapter with us at Sleeman Breweries.

Get an inside look at what it’s like working at Sleeman Breweries by following @LifeAtSleeman on Instagram

Purpose and Impact

Our story is about more than great beverages, it’s about people, pride, and progress. As a Customer Service Representative, you will support direct delivery customers by coordinating orders and shipments, maintaining accurate customer information, and working with warehouse and sales teams to resolve service issues.

Responsibilities

Customer Service & Order Coordination

• Handle incoming and outgoing calls with direct delivery customers to arrange orders according to delivery schedules and deadlines.

• Advise customers of promotional opportunities and new products, as appropriate.

• Serve as the main point of contact for online order support and customer sign-ups.

Order Processing & Customer Data

• Enter direct delivery orders into Oracle and release orders to the warehouse management system for shipment.

• Maintain accurate, up-to-date customer information and daily call sheets.

Issue Resolution & Cross-Functional Support

• Investigate and resolve customer service issues, working with warehouse, sales, delivery staff, and the supervisor as required.

• Exchange order and customer information with warehouse staff and Sales Representatives.

• Support the Ontario Supply group as required.

• Support adherence to quality and food safety standards.

• Perform other related duties as required.

Skills and Qualifications (Required)

• Secondary school diploma or equivalent.

• Minimum two years of customer service experience, including at least one year of call centre experience.

• Strong written and verbal communication skills.

• Ability to build effective working relationships with internal and external partners.

• Proficiency with Microsoft Office applications.

• Ability to demonstrate values compatible with the organization.

On-site for the first 3 months, with the possibility of moving to a hybrid schedule.

Think you have what we need but your credentials don’t perfectly line up? That’s OK! We know that some job seekers miss opportunities if they think their qualifications don’t fit. If you believe your skills and experience can make a difference here, we encourage you to apply!

Our Commitment to Diversity, Equity and Inclusion

At Sleeman Breweries, we believe that better beer, and better workplaces, happen when people feel welcomed and valued for the differences they bring.

We are committed to fair hiring practices free from discrimination, and we encourage applications from all qualified candidates. We use AI to support parts of our recruitment process; however, hiring decisions are always made by people and aligned with our commitment to fairness, consistency, and equal opportunity.

BETTER BEER. BETTER PEOPLE. GETTING BETTER

We thank all candidates for their interest however only those selected to proceed will be contacted.