Lead Customer Strategy Consultant

Lead customer strategy engagements at Bond through qualitative research and experience design, connecting global clients with loyalty insights.As Lead, Strategic Advisory, you will guide workstreams across customer strategy, human-centred design, loyalty, and customer experience. You will work directly with global clients on research, strategic narratives, and digital experience design. The role connects loyalty mechanics, digital touchpoints, behavioural data, and customer perspectives.Key Responsibilities:
Lead workstreams from research synthesis through client presentationsDesign qualitative research, workshops, interviews, and observationTranslate findings into strategic insights and opportunity frameworksDevelop concepts and prototypes for client feedbackBuild clear stories for senior client stakeholdersRequirements:
Bachelor's degree or College Diploma in a related fieldFive to seven years in customer strategy or related fieldsAt least two years leading workstreams or project teamsExperience managing stakeholders and competing prioritiesStrong storytelling, research, and client communication skillsBring customer strategy, qualitative research, and experience design expertise to Bond’s global client engagements and loyalty work.
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